Analyst - Core Infra & Services Development

Tata Communications -
Mumbai, Maharashtra

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Job details

Full-time
7 days ago

Qualifications

Microsoft Excel
Salesforce
Engineering
Business analysis
Analysis skills
Bachelor's degree
Computer networking
Pivot tables
Communication skills
Pre-sales

Full job description

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Role: Analyst – Product Operations (Private Line – India Services)

Purpose: Support day-to-day product operations for Private Line – India services through tracking, analysis, stakeholder coordination, and operational reporting.

Key Responsibilities:

Manage and analyse SDWIP and Funnel reports for Private Line – India services.

Monitor commissioning, delivery status, and order progress to support revenue achievement.

Track and follow up on On-Hold orders, revenue leakage, and cost leak cases.

Coordinate with Customer Success Managers (CSMs), Service Delivery Project Managers (SDPMs), Sales Support, and other internal teams.

Handle routine product-related queries and provide operational support.

Maintain product performance trackers, databases, and management reports.

Perform revenue, booking, commissioning, and churn analysis.

Support product management initiatives through data analysis and process improvements.

Gradually engage with Sales and Pre-Sales teams as product and business knowledge matures.

Required Skills:

Strong analytical and reporting skills.

Proficiency in Excel (Pivot Tables, VLOOKUP/XLOOKUP, data analysis).

Good communication and stakeholder management skills.

Ability to work with cross-functional teams and manage multiple trackers.

Knowledge of Salesforce and telecom/networking products is preferred.

Experience:

1 to 4 years of experience in Product Operations, Business Analysis, Telecom Operations, or related functions.

Education:

Bachelor’s degree in engineering, Telecommunications, Business, or related discipline.

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