BPO Opening for Aspiring Healthcare Professionals:
Client: Sunetos Global an AlNaya Group Company
Process Type: Inbound Call Support
Region of Support: Across USA
Working Time: 7:00 AM – 4:30 PM IST
Working Days: Monday – Friday (fixed weekend off)
Experience: 03 Months – 12 Months
About the Role:
The Patient care associate is responsible to answer the inbound calls in a timely manner, will be responsible for
- Obtaining patient information and/or accessing the patient details from the database
- Understanding the issues with the patient and booking the Doctor’s appointment with the nearest hospital / clinic / care facility.
- Ensuring all the details wrt symptoms are collected before booking the appointment
- Update the appointment details in the database which will be accessed by the Doctors and their assistants
- Co-ordinate with the patient – care giver – authorized family member through the appointment booking process.
- Provide assistance during and emergency by collecting information and coordinate with the nearest ambulance provider and hospital for patient transportation
Typical Associate Requirements:
This is a very empathetic role and hence the expectations from the associate would be
- 03 to 12 months experience in a US support center
- Preferred experience in healthcare, healthcare insurance claims, clinical support, doctors
assistant.
- Degree (BSc / MSc Nursing, B.Pharma / D.Pharma, MBBS, BDS) / certification in Patient care / Physio / Paramedic
- Good spoken English and understands the US accent
- Knowledge of the medical terms / terminology
- Empathetic, Patient, Organized & willing to go the extra mile based on the criticality of the
situation.
Benefits Provided to the associate:
The following benefits will be provided to the associates working in the night shift
- 08 hours of working during the 05 day week
- Free to & fro transportation to your residence
- Free Breakfast & Lunch
- Unlimited tea / coffee & basic snacks
Job Location - Bengaluru
About the client:
Sunetos Global is the India division of the AlNaya Group of companies based in Dubai. We are a 12 years old company doing business in the areas of “Global Support Centers”, Global Export-Import of medical supplies & Real Estate.
Globally we have 70 support centers with varied team sizes. Each client that we work with has a dedicated support center to maintain confidentiality and exclusivity. Across our support centers we have close to 3000 people. In India we are expanding our footprint with our third support center in Bangalore.
Job Types: Full-time, Fresher, Permanent
Pay: ₹25,000.00 - ₹45,000.00 per month
Benefits:
- Commuter assistance
- Food provided
Application Question(s):
- Is your Degree Healthcare related?
Education:
Experience:
- Healthcare Related: 1 year (Required)
Language:
Location:
- Bengaluru, Karnataka (Required)
Work Location: In person
