Job DescriptionBusiness Coordination ExecutiveDepartment
Position Summary
The Business Coordination Executive shall be responsible for ensuring seamless coordination between Sales, Purchase, Logistics, Stores, Quality, Production, and Dispatch functions to achieve timely and accurate order fulfilment.
The role serves as the central coordination point for monitoring customer requirements, supplier commitments, ERP data accuracy, shipment progress, and overall order execution. The incumbent will proactively identify bottlenecks, follow up with concerned departments, maintain operational reports, and ensure that customer commitments are fulfilled within agreed timelines.
Key Responsibilities1. ERP & Data Monitoring
- Ensure daily alignment between Customer DSR and ERP/Software DSR.
- Identify discrepancies in orders, quantities, delivery dates, or status and coordinate immediate correction with the concerned departments.
- Maintain accuracy and completeness of operational data within the ERP system.
- Verify that customer orders, supplier orders, and shipment updates are correctly reflected in the software.
2. Purchase Order Coordination
- Verify that supplier Purchase Orders are released within the required timelines based on customer need dates.
- Ensure supplier PO details are accurately mapped against corresponding customer Purchase Orders.
- Validate correctness of:
- Customer PO references
- Supplier PO references
- Part Numbers
- Quantities
- Required Delivery Dates
- Pricing (where applicable)
- Follow up with the Purchase Team for pending PO releases and critical procurements.
3. Order Tracking & Expediting
- Monitor customer required delivery dates against supplier Estimated Shipping Dates (ESD).
- Review supplier commitments and expected transit timelines up to Mumbai.
- Track critical customer orders from order receipt until final dispatch.
- Expedite pending procurements and shipments wherever required.
- Escalate delays, risks, or potential delivery failures to management on a timely basis.
4. Cross Functional Coordination
Act as the coordination point between:
- Sales
- Purchase
- Logistics
- Stores
- Quality
- Production
- Dispatch
Ensure smooth communication among departments to eliminate execution gaps and maintain customer commitments.
5. Sales Support
- Coordinate daily with the Sales Team to understand urgent customer requirements.
- Communicate priority requirements to the Purchase and Logistics Teams.
- Monitor progress of priority orders until successful closure.
- Provide regular updates to the Sales Team regarding order status.
6. Shipment & Documentation Review
Conduct pre-shipment verification to ensure completeness of:
- Supplier Invoice
- Packing List
- Certificate of Conformance (CoC)
- Test Certificates (where applicable)
- Airway Bill/Bill of Lading
- Shipping Documents
- Import Documentation
- Any customer-specific compliance documents
Coordinate with Logistics and Quality Teams for timely document availability.
7. Shipment Monitoring
- Track shipment movement from supplier dispatch until arrival.
- Share advance shipment arrival information with the Sales Team.
- Coordinate with Stores and Dispatch teams for delivery planning.
- Ensure readiness for customer dispatch immediately upon receipt and clearance.
8. Reporting & MIS
Prepare and maintain operational reports including:
- Customer Open Order Report
- Supplier Pending Order Report
- Daily Order Status Report
- Critical Order Tracker
- Delivery Commitment Report
- Shipment Tracking Report
- Supplier Follow-up Tracker
- Customer-wise Pending Order Value
- Overall Open Order Book Status
- Weekly Coordination Dashboard
- Department Follow-up Report
Generate reports from ERP/software while ensuring accuracy and timely circulation.
9. Process Monitoring
- Monitor execution timelines across departments.
- Identify operational bottlenecks affecting customer deliveries.
- Recommend corrective actions to improve order fulfilment performance.
- Support implementation of process improvements for enhanced operational efficiency.
Key Performance Indicators (KPIs)
- Customer DSR vs ERP Accuracy (%)
- On-time Supplier PO Release
- Order Tracking Accuracy
- On-time Delivery Performance
- Number of Critical Orders Successfully Expedited
- ERP Data Accuracy
- Pre-shipment Documentation Accuracy
- Open Order Report Accuracy
- Timeliness of Weekly MIS Reports
- Cross-functional Coordination Effectiveness
- Number of Delivery Delays Escalated Before Due Date
- Customer Commitment Adherence
Required Qualifications
- Bachelor's Degree in Business Administration, Supply Chain Management, Commerce, Engineering, or related discipline.
- MBA (Operations/Supply Chain) preferred.
Experience
- 1-2 years of experience in Supply Chain, Operations Coordination, Customer Service, Procurement Coordination, or Order Management.
- Experience in manufacturing, aerospace, engineering, logistics, or industrial trading organizations will be preferred.
Job Type: Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Food provided
- Provident Fund
Application Question(s):
- The job location is Taloja, Navi Mumbai. Will you be comfortable travelling to the said location?
- The salary for the given role is 20,000-25,000. Apply only if comfortable with the given salary
- We are looking for immediate joiners. Can you join us on immediate basis?
Experience:
- sales operation: 1 year (Required)
Work Location: In person
