1. Outbound & Inbound Calling
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Make outbound calls to prospective students/parents from provided lead lists.
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Respond to incoming inquiries and assist callers with program-related information.
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Follow approved calling scripts while maintaining a friendly and conversational tone.
2. Lead Generation & Follow-Up
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Generate new leads through cold calling and regular follow-ups.
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Update lead status and maintain follow-up schedules consistently.
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Schedule appointments or counseling sessions for the admissions team.
3. Information Provider
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Clearly explain Scholartude’s courses, features, fee structure, schedules, and benefits.
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Address frequently asked questions and handle basic objections professionally.
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Redirect complex or technical queries to the appropriate department (Admissions/Counseling).
4. Documentation & Reporting
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Maintain accurate records of calls, responses, and next action steps in CRM or Excel sheets.
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Prepare daily and weekly call reports and submit them to the supervisor.
5. Targets & Performance
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Achieve daily calling targets and lead conversion goals.
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Contribute to team targets and overall admission growth.
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Maintain quality communication standards while meeting performance expectations.
