Front Office Executive
Location: Hotel Ganga, Muvattupuzha, Ernakulam, Kerala
Department: Front Office
Reports To: Front Office Manager / Hotel Manager
Job Summary
Hotel Ganga is seeking a courteous, professional, and customer-focused Front Office Executive to manage guest reception activities and ensure a pleasant stay experience. The ideal candidate will be responsible for handling guest check-ins and check-outs, reservations, inquiries, and maintaining high standards of hospitality and customer service.
Key ResponsibilitiesGuest Relations
- Welcome guests warmly and provide exceptional customer service.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Provide information regarding hotel facilities, services, local attractions, and transportation.
Front Desk Operations
- Manage guest check-in and check-out procedures efficiently.
- Verify guest identification and maintain accurate records.
- Process room reservations, cancellations, and modifications.
- Coordinate room allocation with the housekeeping department.
Administrative Duties
- Maintain front office records and guest databases.
- Handle telephone calls, emails, and online booking inquiries.
- Prepare daily reports and update occupancy status.
- Ensure accurate billing and payment processing.
Cash Handling
- Collect payments and issue receipts.
- Handle cash, card transactions, and maintain financial records.
- Balance cash drawer at the end of each shift.
Coordination
- Communicate effectively with housekeeping, maintenance, and food & beverage departments.
- Ensure guest requests are fulfilled in a timely manner.
- Assist management with operational requirements as needed.
Qualifications
- Bachelor's degree or Diploma in Hotel Management, Hospitality, Tourism, or related field preferred.
- Prior experience in hotel front office operations is an advantage.
- Proficiency in MS Office and hotel management software is preferred.
Required Skills
- Excellent communication and interpersonal skills.
- Pleasant personality and professional appearance.
- Strong customer service orientation.
- Ability to multitask and work under pressure.
- Good organizational and problem-solving skills.
- Basic computer knowledge.
- Fluency in English and Malayalam; knowledge of Hindi is an added advantage.
Working Conditions
- Standing for extended periods may be required.
- Ability to handle a fast-paced hospitality environment.
Salary & Benefits
- Competitive salary based on experience and qualifications.
- Accommodation/meal benefits as per company policy (if applicable).
- Opportunities for career growth and professional development.
Employment Type: Full-Time
Hotel Ganga, Muvattupuzha is committed to providing excellent hospitality experiences and welcomes dedicated professionals to join our team.
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Food provided
Work Location: In person
