VerifiedTour.com, operated by WIZMONK Pvt Ltd, is an online holiday marketplace connecting travellers with travel partners for holiday packages and travel services.
We are looking for a Travel Operations Executive to manage holiday bookings after confirmation and ensure smooth coordination between customers, travel partners, hotels, transport providers, and internal teams.
The ideal candidate should be organised, responsive, detail-oriented, and comfortable handling multiple bookings at the same time.
Key Responsibilities
- Manage confirmed holiday bookings from booking stage until trip completion.
- Coordinate with travel agents, tour operators, DMCs, hotels, cab providers, and other travel partners.
- Confirm hotels, transfers, sightseeing, activities, and other package inclusions.
- Verify booking vouchers, hotel confirmations, cab details, and itineraries before sharing them with customers.
- Coordinate with Travel Partners regarding fulfilment requirements and booking deadlines.
- Follow up on pending hotel, cab, and service confirmations.
- Maintain complete records of every booking and its current status.
- Share final itineraries, vouchers, driver details, hotel details, and travel information with customers.
- Ensure all services promised in the confirmed package are properly arranged.
- Coordinate with the accounts team regarding Travel Partner advances and booking-related payments.
- Track hotel and cab advance requests against individual bookings.
- Communicate with customers before and during their trip when operational assistance is required.
- Handle booking amendments, rescheduling requests, cancellations, and operational changes.
- Escalate service failures, delays, or partner issues to management immediately.
- Coordinate with backup Travel Partners when required.
- Record guest feedback and report recurring service issues.
- Work closely with the Sales and Partnerships teams to ensure smooth handover of confirmed bookings.
Candidate Requirements
- Experience in travel operations, holiday packages, tour operations, hotel reservations, or travel agency operations is preferred.
- Good understanding of hotel bookings, transfers, sightseeing, itineraries, and holiday packages.
- Strong communication and coordination skills.
- Comfortable communicating with customers and Travel Partners through phone, WhatsApp, and email.
- Good attention to detail and ability to check booking confirmations accurately.
- Ability to manage multiple bookings and deadlines simultaneously.
- Basic knowledge of Excel/Google Sheets, email, CRM, and online booking systems.
- Good problem-solving skills, especially for last-minute travel issues.
- Ability to stay calm and respond quickly during operational emergencies.
Preferred Experience
Experience: 1–3 years preferred.
Candidates with previous experience at a travel agency, tour operator, DMC, OTA, hotel reservation desk, or holiday company will be preferred.
Freshers with good communication skills, strong attention to detail, and knowledge of travel operations may also apply.
Key Skills
Travel Operations Holiday Packages Hotel Reservations Tour Operations Itinerary Management Vendor Coordination Customer Support Travel Agent Coordination Booking Management DMC Coordination
Role Objective
Your primary responsibility will be to make sure that once a customer books a holiday through VerifiedTour, every confirmed component of the trip is properly coordinated and fulfilled until the customer completes the journey.
Industry: Travel & Tourism
Department: Operations
Pay: ₹12,000.00 - ₹22,000.00 per month
Experience:
- Travel planning: 1 year (Preferred)
- Customer support: 1 year (Preferred)
Location:
- Bhubaneswar, Odisha (Required)
Work Location: In person
