About this opportunity:
Join our team at Ericsson as a Problem Manager. You'll be at the heart of our operation, responsible for overseeing the quality and integrity of our Problem Management process. Your role will span three important areas - Reactive, Proactive, and Enhanced Problem Management, each critical in ensuring a seamless and high-quality service for our customers.
What you will do:- Oversee the Reactive Problem Management process by identifying, analyzing, and eliminating the root causes of known incidents.
- Conduct post-incident reviews as part of Reactive Problem Management, deriving the root cause of problems and recommending corrective actions.
- Contribute to the development and update of a comprehensive record of problems, their root causes, and solutions to minimize the repetition of incidents.
- Implement proactive methods in problem handling as part of Proactive Problem Management, aiming to resolve problems before incidents occur.
- Analyze network performance reports, identifying areas for improvement and preparing relevant action plans.
- Employ Predictive Problem Management by developing analytical models based on alarms, outages, latency, and other network parameters, predicting potential issues and ensuring preparedness.
The skills you bring:
- Ericsson Operations Engine - Mode Of Operations.
- Failure Causes.
- Overall understanding of Automation?.
- Incident management.
- ITSM Framework.
- MS TOP.
- Root Cause Analysis.
- Corrective And Preventive Action (CAPA).
- Network Performance.
- Predictive Modeling.
- Problem management.
- Continuous Improvement Process.
