- Manage customer information and maintain accurate CRM records.
Required Skills:
- Good communication and interpersonal skills.
- Knowledge of CRM software and customer management.
- Basic knowledge of MS Excel and MS Office.
- Good follow-up and problem-solving skills.
- Customer-handling and relationship-management skills.
- Good organizational and time-management skills.
- Ability to work under pressure and meet deadlines.
Qualification: 12th Pass / Graduate in any discipline.
Experience: Freshers and experienced candidates can apply.
- Handle customer queries, complaints, and requests through calls, emails, and messages.
- Follow up with customers regarding leads, orders, services, or pending requirements.
- Update customer interactions, follow-ups, and status in the CRM system.
- Coordinate with sales, service, and other departments to resolve customer issues.
- Track leads and ensure timely follow-ups.
- Prepare daily/weekly customer and follow-up reports.
- Maintain customer databases and ensure data accuracy.
- Build and maintain positive relationships with existing customers.
- Identify customer requirements and provide appropriate solutions.
- Monitor customer feedback and escalate unresolved issues to seniors.
- Meet assigned customer service and follow-up targets.
Pay: ₹12,000.00 - ₹20,000.00 per month
Work Location: In person
