Job Role - Customer Service Associate(Blended)
Job Location- Mumbai-TRIL, Malad East
Experience- 2- 3 years
Qualification- Graduate
Job Description
- minimum 2 - 3 years experience in US Life Insurance Agency Management / servicing preferred
- Fluent speaking and writing skills in English language
- Adept in handling queries and ability to accurately communicate information related to the product
- Ability to comprehend scenarios related to the query
- Ability to type 40-60 words per minute for chat and email functions
- Able to listen attentively to customers and provide clear communication
- Customer Service skills with passion to wow customers
- excellent problem solving skills and will be quick to get to the crux of the matter
- Ability to recognize and react to unusual customer situations and take appropriate action
- Working knowledge of MS office
- MUST have worked in an international call center across Voice and Chat channels
- Flexibility to work in blended processes across chat, voice and back office functions
- Open to work primarily in US night shifts (flexible for 24x7) with rotational week off
