Company: Wordcraft Group of Companies (UAE)
About the Group
Wordcraft Group of Companies, established under the regulations of the UAE, operates through multiple business divisions, including Wordcraft Legal Translation, Wordcraft PRO, Balloon Nursery, Evergo Tours, and Wordcraft Institute.
The Group delivers a wide range of professional services covering legal translation, education, travel solutions, and business support services. The backend operations team functions from the Evergo Tours branch office in Ramanattukara, providing operational assistance and ensuring smooth coordination across all divisions.
Position Overview
We are looking for a motivated and customer-focused Customer Service Representative (CSR) to join our backend operations team supporting UAE-based business activities. The selected candidate will be responsible for managing customer communications, addressing service-related requirements, coordinating requests, and maintaining excellent customer relationships.
The candidate may be required to handle tasks and responsibilities across different divisions of the Group depending on business needs and operational priorities.
Key Responsibilities
- Manage incoming and outgoing customer calls with UAE clients in a polite and professional manner.
- Respond efficiently to customer inquiries received through phone calls, emails, and WhatsApp.
- Provide customers with accurate details regarding company services, procedures, documentation requirements, and related processes.
- Record and maintain customer information, service requests, communication history, and follow-up details using CRM systems or internal platforms.
- Coordinate with internal departments such as translation, administration, marketing, and operations teams to ensure timely completion of customer requests.
- Conduct regular follow-ups with clients to monitor service progress and ensure customer satisfaction.
- Assist various business divisions of the Group with operational support as assigned by management.
- Maintain confidentiality of customer information and uphold professional standards in all interactions.
- Identify opportunities to improve customer service quality, operational efficiency, and overall workflow processes.
Requirements
- Prior experience in customer service, customer support, call center operations, or client relationship management is preferred; fresh graduates are welcome to apply.
- Excellent verbal and written communication skills in English are required.
- Ability to communicate in Arabic, Malayalam, or Hindi will be considered an advantage.
- Strong customer handling skills with professional telephone manners.
- Ability to manage multiple tasks, prioritize responsibilities, and work effectively in a fast-paced environment.
- Basic knowledge of computer applications including MS Office, email communication, and CRM platforms.
- Positive approach, patience, adaptability, and eagerness to learn new processes.
What We Provide
- Attractive salary package along with performance-based incentives.
- Opportunity to work with an expanding international business organization.
- Professional exposure across multiple industries and business sectors.
- Supportive and collaborative workplace environment.
- Learning opportunities, training, and career growth prospects.
Experience: Freshers and experienced candidates can apply
Work Location: Evergo Tours Office, Parammal, Ramanattukara (Backend Operations Center)
Commute Requirement: Candidates should be able to travel reliably to the office location or relocate before joining.
Pay: ₹10,000.00 - ₹15,000.00 per month
Work Location: In person
