Grey Soul Coffee Roasters
Position: Store Manager
Department: Café Operations
Reports To: Operations Manager / Management
Location: Grey Soul Coffee Roasters, Tamarind Lane, Fort, Mumbai 400001
Job Summary
The Store Manager is responsible for the overall day-to-day operations and performance of the café. The role involves leading the team, ensuring excellent customer service, maintaining coffee, food and hygiene standards, managing inventory and costs, coordinating with vendors, and ensuring smooth and efficient café operations.
The ideal candidate should have 2–3 years of experience in café or restaurant operations, with a strong understanding of coffee, customer service, team management and store operations.
Key ResponsibilitiesStore Operations
- Manage daily café operations, including opening and closing procedures.
- Ensure the store is clean, fully prepared and operational before service.
- Monitor POS operations, cash handling and daily sales.
- Ensure smooth coordination between the bar, kitchen and service team.
- Ensure all Company SOPs and operational standards are followed.
Team Management
- Supervise, guide and coordinate the café team.
- Manage attendance, grooming, discipline and staff performance.
- Prepare and manage staff schedules and shifts.
- Conduct daily team briefings and provide regular feedback.
- Train employees on service, coffee, product knowledge and SOPs.
- Maintain a professional, positive and disciplined work environment.
Customer Service & Sales
- Deliver an excellent and consistent customer experience.
- Handle customer complaints and resolve issues professionally.
- Monitor service quality and customer satisfaction.
- Drive sales through product recommendations and effective upselling.
- Ensure staff have strong knowledge of the café's coffee, food and beverage offerings.
Coffee & Product Standards
- Have good practical knowledge of coffee preparation and café beverages.
- Understand espresso preparation, milk steaming, latte preparation and basic latte art.
- Ensure consistency in coffee quality, presentation and service.
- Conduct regular checks to maintain Grey Soul's quality standards.
Inventory & Procurement
- Monitor daily stock levels and consumption.
- Coordinate procurement and vendor deliveries.
- Ensure proper storage and stock rotation using FIFO/FEFO practices.
- Conduct regular inventory checks and report shortages or discrepancies.
- Coordinate with vendors to ensure timely and quality supplies.
Cost & Loss Control
- Monitor food, beverage and operational costs.
- Control wastage, pilferage, damages and stock losses.
- Identify operational inefficiencies and take corrective action.
- Protect Company assets, equipment, inventory and resources.
Hygiene, Safety & Compliance
- Maintain high standards of cleanliness, hygiene and food safety.
- Ensure proper grooming and personal hygiene of all staff.
- Ensure equipment and work areas are cleaned and maintained properly.
- Ensure compliance with Company policies, SOPs and applicable requirements.
Reporting & Documentation
- Maintain daily sales and operational reports.
- Monitor cash, inventory and consumption records.
- Report wastage, damages, shortages and operational issues.
- Share regular store performance updates with management.
- Assist management during audits and inspections.
Additional Duties
- Perform such other reasonable duties and responsibilities as may be assigned by the Company in accordance with the Employee's designation and business requirements.
Required Skills
- Strong leadership and team management skills.
- Excellent customer service and communication skills.
- Good knowledge of café and restaurant operations.
- Practical knowledge of coffee preparation and café beverages.
- Strong sales and upselling skills.
- Inventory and cost-control knowledge.
- Problem-solving and decision-making abilities.
- Good organizational and time-management skills.
- Ability to work under pressure in a fast-paced café environment.
- Professional grooming and a customer-focused attitude.
Qualifications
- Diploma or Degree in Hotel Management, Hospitality, Business Management or a related field preferred.
- Coffee or barista training/certification will be an advantage.
Experience
- 2–3 years of relevant experience in café, restaurant or hospitality operations.
- Experience as a Store Manager, Café Manager, Assistant Manager or similar role preferred.
- Experience in a specialty coffee café will be an added advantage.
Working Conditions
- 9-hour shift.
- 6 working days per week.
- Weekly off as per company roster.
- Flexible to work weekends, holidays and rotational shifts.
- Must be comfortable working in a fast-paced café environment.
- Work Location: In person – Fort, Mumbai
Key Performance Indicators (KPIs)
- Store sales and business performance.
- Customer satisfaction and service quality.
- Coffee and product quality consistency.
- Team productivity and performance.
- Inventory accuracy.
- Wastage and loss control.
- Cost control.
- Hygiene and audit scores.
- Staff attendance, grooming and discipline.
- Compliance with Company SOPs.
- Customer reviews and feedback.
Benefits
- Weekly Off
- Paid Leaves as per Company policy
- Performance-Based Incentives
- Career Growth Opportunities
- Uniform Provided
- Training & Development Programs
- Provident Fund
Success in This Role
A successful Store Manager at Grey Soul Coffee Roasters ensures that the café operates smoothly every day, the team performs at its best, customers receive exceptional service, coffee and food quality remain consistent, and the store achieves its operational and business targets while maintaining Grey Soul's standards of excellence.
Send your resume: [email protected]
Contact: 9223006398
Regards,
HR Department
Grey Soul Coffee Roasters
Pay: ₹30,000.00 - ₹35,000.00 per month
Benefits:
- Paid sick time
- Provident Fund
Work Location: In person
