Key Responsibilities:
* Follow up with customers regarding their order status and provide updates through the company system.
* Handle order-related issues such as incorrect/incomplete addresses by contacting customers and confirming the correct details.
* Manage customer queries through calls and WhatsApp and ensure timely resolution.
* Maintain proper records of customer interactions and pending follow-ups.
* Coordinate with internal teams/vendors whenever required for order or customer-related issues.
* Assist with other basic Customer Relationship Management (CRM) and business operations activities.
What You’ll Learn:
* Customer Relationship Management (CRM)
* B2C Customer Management
* Order & Operations Management
* Vendor & Internal Team Coordination
* Professional Customer Communication
* Problem Solving & Complaint Handling
* Basic Business Operations & Management
Overall, this role will give you practical hands-on exposure to customer management, business operations, order processing and various aspects of running a B2C business.
Pay: From ₹5,000.00 per month
Work Location: In person
