Responsibilities:
- Managing all the sales related activity of the company.
- Handling a high volume of customer enquiries whilst providing a high quality of service to each caller.
- Writing up accurate and grammatically correct sales correspondence.
- Tracking sales orders to ensure that they are scheduled and sent out on time.
- Effectively communicating with customers in a professional and friendly manner.
- Ordering and ensuring the delivery of goods to customers.
- Supporting the field sales team.
- Ensuring that staff uniforms and personal appearance are always clean and professional.
- Carrying out administrative tasks such as data input, processing information, completing paperwork and filing documents.
- Organizing sales promotional campaigns.
- Contacting potential customers to arrange appointments.
- Speaking with customers using clear and professional language.
- Resolving any sales related issues with customers.
- Completing the administrative needs of the Sales Department.
- Making follow-up calls to confirm sales orders or delivery dates.
- Responding to sales queries via phone, e-mail and in writing.
- Accurately analyzing and assessing statistical data.
KEY SKILLS AND COMPETENCIES
Professional
- Customer service experience in an office setting.
- Can calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
- Strong ability to multi-task, prioritize and execute.
- Ability to perform under pressure and stressful conditions.
Personal
- Professional demeanor and attitude.
- A fast learner who can quickly understanding and articulate new technologies and processes.
ACADEMIC QUALIFICATIONS
For further information please contact undersigned.
Shalini Vyas
