About House of Zelena
We are on a mission to revolutionise the lifestyle choices for expecting & new mothers. At House of Zelena we provide mothers not just with products that empower them to look good & feel good but also a strong community of fellow-moms who empathise and walk with them every step of this wonderful journey called motherhood.
About the Role:
We are looking for a high-energy, Customer Service Executive to join the House of Zelena team. In this role, you will be responsible for assisting customers, resolving queries, and supporting sales activities. The role involves handling customer interactions through calls, emails, or chats while also identifying sales opportunities, following up with leads, and achieving sales targets. Candidates should possess strong communication, customer service, problem-solving, and basic sales skills, along with the ability to manage customer relationships effectively.
Key Responsibilities
- Handle inbound and outbound customer calls, emails, and chats
- Resolve customer queries, complaints, and service requests
- Explain company products/services clearly to customers
- Follow up with leads and interested customers
- Convert inquiries into sales opportunities
- Upsell or cross-sell relevant products/services
- Maintain customer records in CRM systems
- Achieve monthly customer service and sales targets
- Coordinate with sales and support teams for issue resolution
- Build long-term customer relationships and ensure customer satisfaction
Preferred Skills
- Strong verbal and written communication skills
- Minimum 1- 2 year expereince in Customer handling
- Problem-solving ability
- Basic sales and negotiation skills
- Active listening and interpersonal skills
- Ability to manage pressure and meet targets
- Knowledge of CRM/customer support tools
- MS Office and basic computer knowledge
- Fluent in English and regional languages
- Positive attitude and teamwork skills
- Time management and multitasking ability
Job Type: Full-time
Pay: ₹20,000.00 - ₹33,000.00 per month
Application Question(s):
- Which of these languages you are comfortable in speaking for professional sales conversations with English ? Kannada Tamil Telugu Malayalam
- What would you do if a customer complaint could not be resolved immediately?
- Expected Salary?
- Notice Period?
- Are you comfortable handling both customer service and sales responsibilities?
- Are you comfortable working with monthly sales targets?
- How do you handle pressure and targets?
- Are you comfortable working in HSR Layout?
Work Location: Hybrid remote in HSR Layout, Bengaluru, Karnataka
