Project Role : Service Management Practitioner
Project Role Description : Support the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda.
Must have skills : Incident Management
Good to have skills : NA
Minimum
2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Service Management Practitioner, a typical day involves supporting the delivery of various programs, projects, or managed services by ensuring smooth coordination and effective communication among involved parties. This role requires managing contracts and facilitating shared service coordination to maintain alignment with organizational goals. Building and nurturing strong relationships with key stakeholders and sponsors is essential to foster commitment and drive the strategic agenda forward. The position demands proactive engagement to ensure that all aspects of service delivery are synchronized and meet the expected standards, contributing to overall operational success.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure seamless service delivery and address any emerging challenges.
- Monitor project progress and escalate issues when necessary to maintain timelines and quality standards.
- Assist junior team members by providing guidance and sharing knowledge to support their professional growth.
- Continuously evaluate processes and suggest improvements to enhance efficiency and effectiveness.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Incident Management.
- Strong analytical skills to assess incidents and determine appropriate resolution steps.
- Excellent communication abilities to liaise effectively with stakeholders and team members.
- Capability to manage multiple tasks and prioritize incidents based on impact and urgency.
- Familiarity with service delivery frameworks and best practices to support consistent outcomes.
- Problem-solving mindset with attention to detail to identify root causes and implement corrective actions.
Additional Information:
- The candidate should have minimum 2 years of experience in Incident Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
