Job Description – Project Coordinator (Digital Operations)
Position: Project Coordinator – Digital Operations
Location: IBIS Corporate Office, Thrissur
Department: Digital Operations & Technology
Organization: IBIS Educational Services
About the Role
IBIS Educational Services is seeking a detail-oriented and technology-savvy Project Coordinator – Digital Operations to support and coordinate digital projects, data management, automation initiatives, and operational workflows across departments.
The ideal candidate should have strong knowledge of Microsoft Excel, WATI (WhatsApp Business Platform), CRM systems, reporting, and process coordination.
Key ResponsibilitiesDigital Operations & Project Coordination
- Coordinate digital operation projects across admissions, marketing, verification, administration, and student support teams.
- Monitor project timelines, deliverables, and implementation status.
- Ensure smooth execution of digital initiatives and process improvements.
- Prepare project reports, dashboards, and performance summaries.
Data Management & Reporting
- Maintain and manage operational databases.
- Create and manage Excel reports, trackers, dashboards, and MIS reports.
- Analyze operational data and identify process improvement opportunities.
- Ensure data accuracy and timely reporting.
WATI & WhatsApp Operations
- Manage WATI platform operations and campaign coordination.
- Create and monitor WhatsApp broadcast campaigns.
- Support chatbot implementation and automation workflows.
- Monitor message delivery, response rates, and campaign performance.
- Coordinate with internal teams for lead nurturing and communication workflows.
CRM & Process Management
- Support CRM data management and lead tracking.
- Coordinate system updates and process improvements.
- Monitor workflow compliance and operational efficiency.
- Assist in implementing automation and digital transformation initiatives.
Team Coordination
- Coordinate with Sales, Marketing, Verification, Administration, and Academic teams.
- Conduct regular follow-ups on project activities.
- Prepare meeting notes, action trackers, and progress reports.
Eligibility
- Bachelor's Degree in Business Administration, Computer Applications, Information Technology, Commerce, Management, or related fields.
Experience
- 1–4 years of experience in Project Coordination, Operations, MIS, CRM Management, Digital Operations, or Process Coordination.
- Freshers with exceptional Excel and digital platform skills may also apply.
Technical Skills
- Advanced Microsoft Excel (Pivot Tables, VLOOKUP, XLOOKUP, Dashboards, Reports)
- Google Sheets & Reporting Tools
- WATI Platform / WhatsApp Business API Operations
- CRM Management
- Data Analysis & Reporting
- Process Documentation
- Basic Knowledge of Automation Tools
Preferred Skills
- Strong analytical and problem-solving abilities.
- Excellent organizational and coordination skills.
- Ability to manage multiple projects simultaneously.
- Strong communication and stakeholder management skills.
- Attention to detail and process-oriented mindset.
Language Requirements
Candidates should be proficient in:
English
Malayalam
Compensation & Benefits
- Attractive Salary Package
- Performance-Based Incentives
- Professional Development Opportunities
- Career Growth within Digital Operations & Technology
- Opportunity to work on digital transformation initiatives
Location: IBIS Corporate Office, Thrissur
Join IBIS and help drive digital excellence through data, automation, and operational innovation.
Pay: ₹10,911.27 - ₹21,946.98 per month
Work Location: In person
