Key Responsibilities Customer Interaction: Handle a high volume of incoming calls, emails, or live chat requests in a professional and timely manner. Issue Resolution: Identify customer needs, research issues, and provide accurate, effective solutions or escalate complex problems to the appropriate department. Product/Service Knowledge: Maintain up-to-date knowledge of company products, services, and policies to provide accurate information. Documentation: Accurately log interaction details, customer information, and follow-up actions in the CRM (Customer Relationship Management) system. Sales/Upselling (if applicable): Proactively identify opportunities to offer additional products or services that benefit the customer. Performance Metrics: Meet or exceed Key Performance Indicators (KPIs), such as Average Handling Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT) scores.
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund
Work Location: In person
