Location:-
Bangalore
Key Responsibilities
Operations & Execution
Lead end-to-end CaaaS operations in bangalore, ensuring service uptime, SLA adherence, and operational excellence
Build and manage a central control tower model for real-time monitoring, escalation management, and performance tracking
Define SOPs, operational workflows, and governance frameworks for multi-city operations
Drive continuous improvement in cost efficiency, service quality, and turnaround times
Supply Chain & Asset Management
Oversee the cooling supply chain network, including asset movement, deployment, utilization, and lifecycle management
Optimize inventory levels, asset utilization, and reverse logistics
Manage vendor partnerships for refrigeration equipment, transport, and maintenance services
People & Leadership
Manage and mentor regional / city managers and functional leads
Build a high-performance culture across operations teams in a startup setting
Drive accountability, performance reviews, and capability development
Maintenance & Technical Oversight
Have a working understanding of refrigeration systems, preventive maintenance, breakdown handling, and AMC structures
Ensure preventive and corrective maintenance frameworks are implemented across cities
Collaborate with technical teams to reduce downtime and improve asset reliability
Experience
Prior experience working with a central control tower managing multi-city operations
Strong exposure to fast-growing startups or high-velocity operational environments
Proven experience in expansion and scaling operations across multiple locations
Experience managing large teams and multiple layers of managers
Skills & Competencies
Ability to create structured plans and execute at scale
Hands-on, solution-oriented, and data-driven decision maker
Strong stakeholder management and leadership skills
