About the Job:
Job Title: Operations Lead
Location: Belandur, Bangalore
Job Type: On-site. Full-Time.
Reporting to: Co-founder / Senior Manager
About Supernan:
Supernan is a leading app-based marketplace dedicated to connecting families with professional and thoroughly vetted nannies. We are committed to providing flexible childcare solutions that accommodate the diverse needs of modern parents. Our goal is to ensure the safety, comfort, and development of children while providing peace of mind to parents through reliable and trustworthy care.
Job Summary:
As an Operations Lead at Supernan, you will be instrumental in driving the company's growth by managing day-to-day operations. We are looking for a candidate comfortable with working in the second shift - 2 to 10 PM, Monday to Saturday. We are looking for someone with a focus on ensuring a magic experience for the parents on our platform. Your role will be pivotal in maintaining service quality, supervising childcare bookings, ensuring technological efficacy and leading both supply and demand generation efforts.
Key Responsibilities:
Bookings Management:
Ensure punctuality and protocol adherence by nannies.
Engage with parents to resolve queries, gather feedback, manage disputes, and facilitate nannies in improving their service delivery.
Build strong relationships with nannies so they trust you and will listen to you.
Nanny Supply Chain:
Interview potential nannies, both online and offline.
Manage processes at the Supply Hub in Belandur
Demand Generation:
Cultivate demand by engaging with parents through video interviews
Qualifications:
- Proficient in English, Kannada and Hindi.
- Based in south Bangalore
- Excellent communication and interpersonal abilities.
- Tech native, very comfortable with technology
- Ability to solve problems efficiently and handle disputes diplomatically.
What We Offer:
- The opportunity to work in a dynamic startup environment.
- A role that directly impacts the growth and success of the company.
- Job Types: Full-time, Permanent
- Pay: Based on prior salary
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid time off
Experience:
- Team management: 2 years (Required)
Languages:
- English, Kannada and Hindi (Proficiency in all 3 required)
Pay: ₹300,000.00 - ₹400,000.00 per year
Work Location: In person
