TELECALLER – JOB DESCRIPTIONJob Overview
We are looking for an enthusiastic and confident Telecaller to join our team. The candidate will be responsible for communicating with potential and existing customers over the phone, explaining company products or services, understanding customer requirements, generating leads, and maintaining regular follow-ups. The ideal candidate should have good communication skills, a positive attitude, and the ability to build strong customer relationships.
Key Responsibilities
- Make outbound calls to prospective and existing customers and introduce the company’s products, services, and business opportunities.
- Handle inbound calls and respond to customer inquiries in a professional and friendly manner.
- Clearly explain product/service features, benefits, offers, and other relevant information to customers.
- Understand customer requirements and provide suitable information or solutions.
- Generate and qualify potential leads through effective communication.
- Maintain regular follow-ups with interested customers and convert leads into successful opportunities.
- Build and maintain positive relationships with customers through professional communication.
- Handle customer questions, objections, and concerns confidently and provide appropriate responses.
- Maintain accurate records of calls, customer information, follow-ups, and lead status.
- Coordinate with the sales and management team to ensure proper follow-up and customer handling.
- Achieve assigned daily, weekly, and monthly calling and performance targets.
- Maintain proper call quality, punctuality, discipline, and professional communication standards.
- Participate in team meetings, training sessions, and performance reviews.
- Continuously improve communication, product knowledge, and customer-handling skills.
Required Skills
- Good verbal communication and interpersonal skills.
- Confidence and a positive attitude while speaking with customers.
- Ability to convince, negotiate, and handle customer objections.
- Good listening and problem-solving skills.
- Basic computer knowledge and ability to maintain customer records.
- Ability to work independently as well as within a team.
- Target-oriented and willing to learn new skills.
- Freshers can also apply, depending on the company’s requirements.
Performance Expectations
The selected candidate is expected to maintain consistent calling activity, generate quality leads, complete timely follow-ups, provide excellent customer service, and contribute towards achieving the team’s overall business targets.
Pay: ₹20,000.00 - ₹33,000.00 per month
Work Location: In person
