Role Description: Provide real-time assistance in support of client projects. Responsible for documentation and formatting of documents in office suite based on the requirements/instructions and ensure timely delivery of high quality output.
Qualifications: Graduate in any discipline
Technical Qualifications: MS-Office
Organization Structure: Report to the CM/ACM
Work Schedule: Ability to work flexible schedule during day, night and weekend shifts
Description of Responsibility:
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Complete all assigned jobs as per committed time, in an accurate and client specific manner
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Raise any discrepancies or clarification with SME?s/Shift leads and get it clarified
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Keep shift leads/client managers proactively informed of any delay in delivering job over deadline.
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Adhere to information security, print security and physical access procedures
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Check on daily basis for feedback
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Ensure process adherence at all times
Knowledge & Skills / Competencies:
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Proficient in MS Office Suite - Word, PowerPoint, Excel
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Good oral and written communication skills
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Excellent presentation and layout skills
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Adaptability / Flexibility
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Ownership & Accountability
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Team player
Key Performance Indicators:
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Utilization, Efficiency
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Quality score vs target
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On-time delivery score vs target
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Productivity score vs target
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Attendance and Timelines
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Technical competency
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Oral / written communication
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Willing to go extra mile EG: Interested in continuous learning
