Key Responsibilities
- Make outbound calls to existing and prospective customers.
- Inform customers about jewellery collections, festive offers, promotions, and savings plans.
- Follow up with customers regarding visits, enquiries, and purchases.
- Maintain accurate customer records and call logs.
- Generate customer appointments and store walk-ins.
- Handle customer queries professionally and courteously.
- Build and maintain positive customer relationships.
- Coordinate with showroom staff regarding customer requirements.
- Achieve daily and monthly calling targets.
Requirements /Essential Skills
- Good communication skills in Hindi, Punjabi and English.
- Basic computer knowledge (MS Excel, WhatsApp, email, etc.).
- Confident and polite telephone etiquette.
- Strong customer service orientation.
- Ability to persuade and engage customers professionally.
Preferred Qualifications
- Minimum 12th Pass.
- Graduate candidates preferred.
- Previous experience in telecalling, customer service, sales, jewellery retail, banking, insurance, or retail sector will be an advantage.
Experience
- Freshers can apply.
- 1–2 years of telecalling or customer service experience preferred.
Salary & Benefits
- Competitive salary based on experience and performance.
- Performance incentives.
- Growth opportunities within the organization.
- Supportive and professional work environment.
Work Schedule
- Full-Time
- Day Shift
- Weekly Off as per company policy.
Pay: From ₹10,000.00 per month
Benefits:
Application Question(s):
- 1. Are you comfortable speaking with customers over the phone throughout the day?
Yes
No
- 2. Do you have any previous experience in telecalling, customer service, sales, or reception work?
Yes
No
- 3. Do you have basic computer knowledge (WhatsApp, Excel, Email)?
Yes
No
Work Location: In person
