We're currently seeking Process Associates to join our International Voice & Non-Voice Support team. If you have excellent communication skills and a passion for delivering exceptional customer service, seize this opportunity to grow with us!
Perks:
- Fixed Night Shifts
- 5-Day Work Week
- Chance to collaborate with US-based clients
- Freshers welcome with comprehensive training provided
Eligibility:
- Exceptional English communication skills (both verbal and written)
- Graduates (B.Tech, BCA, MCA, MBA, BBA, or 3-year diploma)
- Freshers and experienced candidates are encouraged to apply
Key Responsibilities:
Voice:
- Address customer queries via calls and chat
- Assist US clients with technical or account-related issues
- Accurately document all customer interactions
- Adhere to company processes and quality standards
- Collaborate effectively with team members
Non-Voice:
- Manage global client interactions focused on financial documentation and data management
- Ensure meticulous attention to detail and data accuracy
- Proficiency in written English communication is essential
- Graduates from any discipline (B.Tech, BCA, MBA, etc.) are eligible
- Freshers and experienced candidates are welcome
Your Role:
- Manage backend invoicing and documentation processes
- Coordinate with US clients on billing-related tasks
- Maintain detailed records to uphold data integrity
- Collaborate closely with internal teams to resolve any discrepancies
Take the next step in your career and join our high-performing international team! Apply now to be part of our exciting journey.
Job Type: Full-time
Pay: ₹300,000.00 - ₹500,000.00 per year
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Ability to commute/relocate:
- Zirakpur, Punjab: Reliably commute or planning to relocate before starting work (Preferred)
Language:
Shift availability:
Work Location: In person
