TripJack:
A Great Place to Work® and the trusted tech platform for over 60K+ travel
agents across India!
We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and
sense of belonging our people feel every day. This recognition reflects our commitment to a
culture where our teams grow, collaborate, and drive the future of travel technology, while
consistently delivering excellent service to our agent partners.
With over 35+ years of travel experience between the founders, TripJack has always prioritized
the needs of travel agent partners. TripJack’s integrated platform offers content from 750+
airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and
Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and
post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel
booking & management experience for our agent partners.
Location : Chennai
Key Responsibilities
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Handle group booking requests for domestic and international travel
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Coordinate with airlines for group fare quotations, blocking, and confirmations
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Manage ticket issuance, reissuance, cancellations, and refunds for group bookings
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Ensure timely follow-ups with airlines and internal stakeholders
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Provide accurate fare details and travel options to agents/customers
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Handle LCC (Low-Cost Carrier) and GDS bookings efficiently
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Maintain proper documentation and booking records
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Resolve booking-related queries and issues within defined TAT
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Ensure high levels of customer satisfaction and service quality
Required Skills & Qualifications
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Minimum 2 –4 years of experience in group booking / air ticketing
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Good knowledge of GDS systems (Amadeus, Galileo, Sabre)
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Experience in handling domestic & international group travel
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Strong communication and coordination skills
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Ability to work under pressure and manage multiple bookings
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Attention to detail and accuracy in fare handling
