Front Office Executive
Company: Hotel Mahi's Gateway
Location: Coimbatore, Tamil Nadu
Job Type: Full-time
Job Summary
Hotel Mahi's Gateway is looking for a friendly, professional, and customer-focused Front Office Executive to join our team. The ideal candidate will be responsible for creating a welcoming experience for guests, managing front desk operations, handling reservations, and ensuring excellent customer service throughout the guest's stay.
Key Responsibilities
- Welcome guests with a warm and professional attitude.
- Handle guest check-ins and check-outs efficiently.
- Manage room reservations through the PMS.
- Answer phone calls, emails, and guest inquiries promptly.
- Coordinate with Housekeeping and Maintenance to ensure room readiness.
- Process guest payments and maintain accurate billing records.
- Handle guest requests, complaints, and feedback professionally.
- Maintain daily reports, occupancy records, and shift handovers.
- Promote hotel services and upsell rooms and facilities whenever possible.
- Ensure the reception area is clean, organized, and presentable.
- Follow hotel SOPs, policies, and grooming standards.
Requirements
- Bachelor's degree or Diploma in Hotel Management or any related field.
- 1–3 years of experience in a hotel front office (Freshers with excellent communication skills may also apply).
- Good communication skills in English and Tamil (Hindi is an added advantage).
- Basic computer knowledge and familiarity with hotel PMS software.
- Strong customer service and problem-solving skills.
- Ability to work rotational shifts, weekends, and public holidays.
- Professional appearance and positive attitude.
Preferred Skills
- Excellent interpersonal and communication skills.
- Strong organizational and multitasking abilities.
- Ability to remain calm under pressure.
- Team player with attention to detail.
- Cash handling and billing experience is an added advantage.
Benefits
- Competitive salary.
- Staff meals.
- Uniform provided.
- Paid leave and statutory benefits.
- Career growth opportunities.
- Training and development.
Schedule
- Rotational shifts
- Weekend availability
Experience
- Front Office: 1 year (Preferred)
Language
- English (Preferred)
- Tamil (Required)
If you are passionate about hospitality and enjoy delivering exceptional guest experiences, we'd love to hear from you. Apply now and become a part of the Hotel Mahi's Gateway family!
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits:
- Food provided
- Paid time off
Work Location: In person
