- Lead the service management team, developing and implementing strategies to improve service delivery and customer satisfaction.
- Establish and maintain key performance indicators (KPIs) to measure the effectiveness and efficiency of service operations.
- Manage client relationships, ensuring that their needs are met and expectations exceeded, while addressing any issues in a timely manner.
- Collaborate with cross-functional teams to identify service improvement opportunities and drive initiatives that enhance operational performance.
- Design and implement best practices in service management, including incident management, change management, and service request fulfillment.
- Conduct regular reviews of service performance and implement corrective actions as necessary to ensure continuous improvement.
- Develop and deliver training programs for staff to enhance skills and knowledge related to service management.
Required and Preferred Qualifications
Required:
- 5+ years of experience in service management or a related field, with a proven track record of managing teams and improving service delivery.
- Strong understanding of service management frameworks such as ITIL.
- Excellent communication and interpersonal skills, with the ability to build relationships with clients and stakeholders.
- Demonstrated ability to analyze data and generate insights for decision-making.
Pay: ₹10,290.54 - ₹25,114.48 per month
Benefits:
Work Location: In person
