The purpose of this role is to be responsible for daily moderation of all messages on the message boards, chat rooms and/or messaging applications. Checking for inappropriate content and modifying and/or deleting messages that are in breach of the moderation guidelines.
Job Description:
About the Job
Job Title: Graduate Trainee – Online Reputation Management
Brand: Dentsu Creative
Traineeship Tenure: 6 months (with the possibility of securing a full-time role post completion, based on performance)
Location: Mumbai
Working Mode: 5 days working, from office (On-site)
Key Responsibilities:
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Monitor and review user comments, suggestions, feedback, and complaints across social media handles and digital platforms, both manually and through ORM tools.
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Respond promptly to negative comments and complaints within defined turnaround time to ensure a positive user experience.
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Build brand awareness by addressing user queries and maintaining a positive online perception.
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Acknowledge compliments and highlight positive feedback on brand social media pages and utilize social listening tools effectively for monitoring and response management.
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Categorize data and prepare daily, weekly, and monthly ORM performance reports.
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Analyze audience feedback and provide insights to help improve brand positioning and customer experience.
Qualifications Required:
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Graduate or UGC-approved Diploma holder in Mass Media, Marketing Communication, Advertising, or related fields.
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Certification in Digital Media, SEO, SEM, or E-commerce will be an added advantage.
Location:
India - Maharashtra- Mumbai - Worli - Devchand House - Level 6
Brand:
Dentsu Creative
Time Type:
Part time
Contract Type:
Consultant
