# Job Description – Team Leader (Telesales)/Inside Sales
## Position
**Team Leader – Telesales**
## Department
Sales / Business Development
## Job Summary
We are looking for an experienced and result-oriented **Team Leader – Telesales** to lead and manage a team of telesales executives. The candidate will be responsible for achieving sales targets, improving team performance, monitoring calls, motivating team members, and ensuring excellent customer interaction.
## Key Responsibilities
* Lead, manage, and motivate a team of Telesales Executives.
* Allocate daily, weekly, and monthly sales targets to team members.
* Monitor team performance and ensure achievement of sales and revenue targets.
* Conduct regular call monitoring and provide feedback for improvement.
* Train and coach team members on sales techniques, objection handling, and customer communication.
* Prepare daily, weekly, and monthly sales performance reports.
* Handle escalated customer queries and support the team in closing sales.
* Track leads and ensure proper follow-up through CRM or calling systems.
* Maintain discipline, attendance, productivity, and quality standards within the team.
* Conduct regular team meetings and performance reviews.
* Develop strategies to improve conversion rates and overall team productivity.
* Coordinate with management and other departments to achieve business objectives.
## Required Skills & Qualifications
* Graduate in any discipline.
* **2–5 years of experience** in Telesales, Telecalling, or Inside Sales.
* Minimum **1–2 years of experience in a Team Leader/Supervisor role** preferred.
* Strong leadership and team management skills.
* Excellent communication and interpersonal skills.
* Good sales, negotiation, and convincing abilities.
* Ability to handle pressure and achieve targets.
* Knowledge of CRM software and MS Excel is preferred.
* Strong problem-solving and decision-making skills.
## Key Performance Indicators (KPIs)
* Team Sales Target Achievement
* Number of Successful Conversions
* Lead Follow-up and Conversion Ratio
* Call Quality and Productivity
* Team Attendance and Performance
* Customer Satisfaction
## Salary
**As per company standards and candidate experience.**
## Job Location
Noida
Pay: ₹500,000.00 - ₹700,000.00 per year
Benefits:
- Cell phone reimbursement
- Flexible schedule
Work Location: In person
