Freshers, this is YOUR moment!
Job Description: IT Support L0 (Fresher)
Location: Vadodara, Gujarat - 390021
Position Summary: We are seeking a motivated and enthusiastic fresher to join our IT Support team as an L0 Support Technician. The ideal candidate will have a strong foundation in computer science or information technology, excellent verbal communication skills in English, and a passion for troubleshooting and resolving technical issues.
Key Responsibilities:
First Point of Contact: Serve as the initial point of contact for IT support, handling incoming support requests via phone, email, or ticketing system.
Basic Troubleshooting: Diagnose and resolve basic technical issues related to desktops, laptops, and networks.
Incident Logging: Accurately document and log all support requests and resolutions in the ticketing system.
User Assistance: Assist users with software installation, configuration, and basic troubleshooting.
Hardware Support: Provide support for hardware issues, including desktops, laptops, printers, and other peripherals.
Escalation: Escalate complex issues to higher-level support teams as needed.
Customer Service: Maintain a high level of customer service, ensuring all users are treated with respect and professionalism.
Documentation: Maintain and update IT support documentation, guides, and FAQs.
Qualifications:
Education: Bachelor's degree in Computer Science, Information Technology, or a related field (BCA, MCA, BSc).
Communication Skills: Excellent verbal and written communication skills in English.
Technical Knowledge: Basic understanding of computer hardware, software, and networking concepts.
Problem-solving: Strong analytical and problem-solving skills.
Interpersonal Skills: Good interpersonal skills with the ability to work well in a team environment.
Adaptability: Ability to learn new technologies quickly and adapt to changing environments.
Desired Skills:
Technical Troubleshooting: Basic troubleshooting skills for desktops, laptops, and network issues.
Customer Focus: Ability to provide exceptional customer service and manage user expectations.
Documentation: Ability to create and maintain clear and concise documentation.
Working Conditions:
Work Environment: Office-based role in Vadodara, Gujarat.
Working Hours: As we are providing support to international clients, working hours are scheduled as per the EST, starting from 5:30 PM IST to 3-3:30 AM IST, including 1-hour break.
Joining Duration:
Required: Within a month.
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Job Types: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
