Experienced in IT products, business analysis, project management, software implementation, support, and consulting.
Strong understanding of Project Management, Resource Management, Transition Management, and Business Analysis methodologies.
Skilled in gathering, eliciting, documenting, and analyzing business requirements from stakeholders to deliver effective solutions.
Experienced in application configuration and customization to align with client business requirements.
Proficient in identifying process inefficiencies, recommending improvements, and defining KPIs to enhance operational performance.
Expertise in creating business scenarios, conducting quality analysis, functional testing, and validating solutions against business requirements.
Strong collaboration skills with cross-functional teams, ensuring seamless communication between business and technical stakeholders.
Adept at stakeholder management, engaging with business users, leadership teams, and technical teams to drive successful project outcomes.
Experienced in creating user stories, use cases, process flows, and detailed functional specifications for software development initiatives.
Skilled in maintaining requirements traceability, conducting unit testing, and ensuring solution alignment with business needs.
Facilitated iterative workshops, requirement refinement sessions, stakeholder reviews, and approval processes throughout the project lifecycle.
Delivered end-user training, knowledge transfer sessions, and ongoing support, resulting in high user adoption and improved productivity.
Experienced in working with global stakeholders across Australia and the United States to understand existing workflows, gather requirements, and implement business solutions.
Hands-on experience with Agile methodologies, including Scrum, and tools such as JIRA, Confluence, Miro, and Figma.
Strong focus on quality management, including corrective and preventive actions (CAPA), client coordination, and adherence to quality standards and governance frameworks.
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
