Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Enterprise Network Operations
Good to have skills : NA
Minimum
5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively identifying and resolving issues across various components of essential business systems. This role requires a dynamic approach to troubleshooting, ensuring the smooth operation of critical applications that support business functions. The position demands continuous monitoring, analysis, and collaboration to maintain system stability and performance, while swiftly addressing any disruptions that may impact business continuity. The role is integral to sustaining operational excellence and supporting the broader technology environment within the organization.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to improve operational processes and enhance system reliability.
- Mentor junior team members to support their professional growth and development.
- Coordinate cross-functional communication to ensure alignment on issue resolution and project goals.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Enterprise Network Operations.
- Strong knowledge of network infrastructure components and protocols.
- Experience in monitoring and managing enterprise-level network environments.
- Ability to analyze complex system interactions and troubleshoot multi-layered issues.
- Familiarity with incident management and problem resolution methodologies.
- Skilled in collaborating with cross-functional teams to implement effective solutions.
Additional Information:
- The candidate should have minimum 5 years of experience in Enterprise Network Operations.
- This position is based at our Pune office.
- A 15 years full time education is required.
