About the Role:
We are looking for a proactive, responsible and curious Customer Success Executive who wants to build a career in SaaS/FinTech. This is a hands-on role involving client interaction, product onboarding, training, usage tracking, reporting, and renewal support. We will train you on our products and relevant technical concepts; we expect a strong learning and ownership mindset.
Key Responsibilities:
- Onboard clients and conduct product demonstrations and training.
- Follow up with customers to drive product usage, adoption, and engagement.
- Handle client queries and coordinate with internal teams for resolution.
- Support renewal activities and customer communication.
- Prepare MIS, usage reports, trackers and client-facing reports.
- Assist with data validation, manual checks, rollouts and other internal operational tasks.
- Work with Customer Success, Product, Technology and other teams as required.
What We Look For:
- 1–2 years of experience (B.Com / Commerce background preferred).
- Good communication and client-handling skills.
- Comfortable with Excel/Google Sheets, and reporting.
- Interested in SaaS, FinTech and learning basic technical concepts.
- Strong ownership, positive attitude and willingness to learn.
- A doer mindset — willing to take responsibility and get work completed.
- Comfortable supporting multiple teams and handling tasks beyond a narrowly defined KRA.
Pay: ₹275,000.00 - ₹1,705,280.24 per year
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Application Question(s):
- How many years of experience do you have in B2B Customer Success role?
- How many years of experience do you have in Onboard clients and conduct product demonstrations and training?
- Rate yourself in Excel (Rate between 1 and 5: 1 poor, 2 average, 3 good, 4 very good, 5 excellent)
- What is your highest qualification?
- What is your current CTC?
- What is your expected CTC?
- How soon can you join us?
- What is your current location?
- Are you willing to travel to Andheri (Sakinaka)
Work Location: In person
