JOB DESCRIPTION
Manager / Assistant Manager — Quality Control & Quality Assurance
Majestic Basmati Rice Pvt Ltd.
Department: Quality Assurance & Quality Control- Rice Industry
Function: Quality / Food Safety
Location: Bhopal
Reporting To: Director of Company
Experience: 2–5+ Years (Freshers can also apply in internship is done in Rice Industry)
1. Job Summary
Own product quality, food safety, regulatory and export compliance, and customer specification adherence across the value chain — from raw-material procurement through processing, milling, packaging, storage, and dispatch. The role covers Basmati Rice quality parameters, lab testing, quality systems, export requirements, third-party/customer audits, CAPA, and continuous improvement, working closely with Procurement, Production, Milling, Packaging, Warehouse, Export, and Commercial teams.
2. Key ResponsibilitiesA. Quality Control — Raw Material, Process & Finished Product
- Monitor and control quality across procurement, inward receipt, processing, milling, packaging, storage, and dispatch.
- Sample and inspect raw paddy, raw rice, semi-finished and finished rice, packaging materials, and export consignments; conduct physical, chemical, sensory, and applicable microbiological analysis.
- Verify compliance against internal, customer, statutory, and export specifications.
- Manage segregation, identification, quarantine, release, rejection, and disposition of non-conforming material; act on process deviations promptly.
3. Basmati Rice Quality Parameters
Monitor and document: grain length, breadth, and L/B ratio; broken %, head rice % / recovery; moisture, foreign matter, paddy admixture; chalky, damaged/discoloured, immature, and red grains and other defects; milling yield and recovery; purity and varietal integrity; aroma, colour, appearance, uniformity, cleanliness; cooking characteristics and elongation; and other customer/destination-country specifications.
4. Export Quality, Compliance, Audits & InspectionExport Quality Requirements
- Track country-specific import requirements for served markets; ensure compliance with customer/export specs for physical, chemical, and microbiological parameters, pesticide/residue, heavy metals, mycotoxins/aflatoxins, food safety, packaging/labelling, and shelf-life/storage.
- Ensure adherence to FSSAI, Codex, importing-country regulations, and customer/statutory standards.
- Maintain approved specifications per export customer/market and align them with purchase orders and contracts, coordinating with Export/Commercial before production and dispatch.
Export Inspection & Pre-Shipment Inspection
- Coordinate pre-shipment inspection with customers, third-party agencies, surveyors, certifiers, and labs, per applicable protocols.
- Prepare export and retention samples; verify inspection reports and resolve deviations before shipment; ensure external lab testing and final quality clearance for dispatch.
- Ensure timely, accurate COA, test/inspection reports, declarations, and other export documents; investigate and resolve inspection failures or rejections.
Export Audits & Customer Audits
- Coordinate and participate in customer, food safety, certification, buyer, regulatory, surveillance, and supplier/compliance audits.
- Prepare the plant, lab, documentation, and personnel for scheduled and surprise audits; ensure timely closure of observations.
- Prepare and track CAPA against audit findings to verified closure; maintain an audit calendar and address recurring observations with preventive controls.
5. Laboratory & Quality Equipment Management
- Operate, maintain, calibrate, and document QC lab equipment: moisture meter/analyzer, rice grain analyzer, grain length & breadth equipment, rice grader, weighing/analytical balances, sieve/grain-size equipment, dehuller/lab rice sheller, lab or mini rice mill, milling and head-rice-recovery/yield analysis equipment, kernel dimension/image analysis, colour measurement system, chalky-grain/defect analyzer, and hot air oven (reference-method moisture).
- Coordinate pesticide/residue and other specialised testing through approved external laboratories.
- Ensure calibration/verification per schedule; maintain certificates, history, and maintenance records; restrict use to trained personnel.
- Set testing methods and acceptance criteria; investigate abnormal results; maintain reference standards where applicable.
- Coordinate servicing/breakdown resolution, lab housekeeping/5S/safety, and evaluate new equipment needs.
6. Quality Assurance & Food Safety Systems
- Develop, implement, and maintain QA procedures, SOPs, work instructions, and quality manuals.
- Implement and monitor HACCP, GMP, GHP, ISO 22000, BRCGS, FSSAI, customer-specific systems, and export-market requirements.
- Monitor hygiene, sanitation, pest control, environmental controls, and food safety practices; conduct internal quality/hygiene/warehouse audits and close findings.
- Maintain quality, food safety, traceability, testing, inspection, and compliance documentation.
7. Customer Complaints, NCR & CAPA
- Investigate complaints on grain quality, appearance, aroma, moisture, broken %, packaging, foreign matter, pest infestation, cooking quality, chemical/microbiological parameters, and other concerns.
- Conduct Root Cause Analysis, raise NCRs, and implement effective CAPA; track closure, verify effectiveness, and control repeat complaints.
8. Cross-Functional Coordination
- Procurement — raw-material specs and supplier quality; Production/Milling — process quality and deviations; Packaging — material and packing-quality requirements.
- Warehouse — storage hygiene, pest control, FIFO/FEFO, and preservation; Export/Commercial — customer specs, inspections, and shipment clearance; external labs and inspection agencies as needed.
- Act as quality gatekeeper for raw-material, process, and finished-product release.
9. Training & Team Management
- Lead and supervise QC/QA personnel and ensure adequate coverage across shifts.
- Train staff on product specifications, sampling/testing, GMP/GHP, food safety, hygiene, SOPs, export requirements, and customer specifications.
- Maintain training records and evaluate effectiveness.
10. Required Qualification
B.Tech/B.Sc. / M.Sc. in Food Technology, Food Science, Agriculture, related field. Certification in HACCP, Food Safety, ISO 22000, BRCGS, Quality Management, or Internal Auditor is an advantage.
11. Experience
2–5+ years in Quality Control/Assurance, preferably in Rice, Basmati Rice, Grain Processing, Flour Mills, Food Processing, FMCG, or Agricultural Commodities, ideally with an export-oriented organization. Experience with customer, certification, regulatory, and third-party audits, and exposure to export inspections and international customer specifications, is strongly preferred.
12. Required Technical Skills
- QC/QA principles; Basmati Rice quality parameters, grading, and milling yield
- Laboratory testing, sampling, inspection, and product release
- Export quality requirements and customer/third-party inspection procedures
- Food Safety Management Systems: HACCP / GMP / GHP, ISO 22000 / BRCGS, FSSAI
- Audit management; CAPA / RCA / NCR; traceability and recall systems
- Laboratory equipment and calibration; quality documentation and reporting; supplier quality management
13. Preferred Candidate Profile
A hands-on Quality professional with strong Basmati Rice / Rice Processing / Food Manufacturing experience, able to run both plant-level QC and QA systems — with practical exposure to rice quality analysis, lab equipment, milling parameters, export specs, pre-shipment inspections, audits, CAPA, food safety systems, and team management. Independent and uncompromising on quality, food safety, and compliance, while working collaboratively with operations and commercial teams.
Pay: ₹1,000,000.00 - ₹1,400,000.00 per year
Work Location: In person
