Customer Relationship Executive
Cherbionics Healthcare | Healthcare Medical Devices & Patient Care
Be the bridge between patients, healthcare professionals, and better care.
Cherbionics Healthcare is looking for an enthusiastic and compassionate Customer Relationship Executive to join our growing team.
This is much more than a conventional customer-service position. You will be at the front line of interaction between patients, doctors, healthcare professionals, and our healthcare products, helping people understand their options and guiding them through the right process.
It is a high-exposure, experience-driven role where you will learn how a healthcare brand operates from the inside — from the first patient or doctor inquiry all the way through product selection, order fulfilment, and post-sales care.
Your Role
You will be responsible for creating a smooth and professional experience for both patients and healthcare professionals.
Your responsibilities will include:
- Conducting and coordinating interactive sessions with patients and healthcare professionals.
- Understanding patient requirements and helping guide them towards the appropriate product and process.
- Communicating with doctors and healthcare professionals regarding product-related inquiries and requirements.
- Handling pre-sales, post-sales, product inquiries, follow-ups, and customer support.
- Acting as a communication bridge between patients, doctors, and Cherbionics Healthcare.
- Coordinating with internal teams for measurements, product requirements, production, dispatch, and delivery.
- Following up with patients to ensure a smooth experience even after the sale.
- Understanding and communicating product information clearly and professionally.
- Collecting feedback and identifying opportunities to improve the patient experience.
- Managing day-to-day operational activities and ensuring that customer requirements are followed through to completion.
A Role With Real Healthcare Impact
You won’t simply be answering calls or responding to messages.
You will be interacting with real patients and healthcare professionals, understanding their concerns, explaining processes, coordinating solutions, and helping them move in the right direction.
You will become an important link between medical professionals who recommend care and patients who need to understand and access it.
With experience, you will develop the confidence to handle conversations with doctors, patients, caregivers, and other healthcare stakeholders professionally.
The Experience You Will Gain
This position provides exposure to multiple areas of a growing healthcare company:
- Patient Relationship Management
- Doctor & Healthcare Professional Interaction
- Healthcare Operations
- Medical Product Knowledge
- Pre-Sales & Consultative Communication
- Post-Sales Management
- Customer Success
- Order & Production Coordination
- Business Communication
- Problem Solving
- Healthcare Workflow
- Professional Relationship Building
You will see the complete healthcare-product journey:
Doctor / Patient Inquiry → Understanding Requirements → Product Guidance → Order → Coordination → Delivery → Post-Sales Care
That breadth of exposure makes this an excellent foundation for someone looking to build a career in healthcare management, operations, customer success, sales, business development, or medical-device companies.
Complete Training Provided
You don’t need to come in knowing everything. We will train you.
You will receive hands-on training in:
- Cherbionics Healthcare products
- Product applications and indications
- Patient communication
- Doctor and healthcare-professional communication
- Pre-sales and post-sales processes
- Customer relationship management
- Healthcare operations
- Order and production workflows
- Professional communication and follow-up
What matters most is your willingness to learn, ability to communicate, sense of responsibility, and genuine interest in helping people.
Who We’re Looking For
We are looking for someone who is:
- Confident and articulate
- Warm, approachable, and patient
- Comfortable interacting with different types of people
- Organized and excellent at follow-ups
- Curious and eager to learn
- Responsible and willing to take ownership
- Interested in healthcare and building a professional career
Freshers are welcome. Relevant experience is an advantage, but not mandatory.
Why Join Cherbionics Healthcare?
This is an opportunity to work inside a growing healthcare brand, rather than being restricted to one narrow job function.
You will gain real-world exposure, meaningful patient interaction, healthcare-professional interaction, operational experience, and business knowledge — all while developing skills that remain valuable throughout your career.
If you want a job where every day teaches you something new, where you interact with doctors and patients, and where your work can genuinely influence someone’s healthcare journey, this is the opportunity for you.
Build Experience. Build Confidence. Build Your Career.
Join Cherbionics Healthcare and become part of the journey from healthcare recommendation to better patient experience.
Pay: ₹9,690.18 - ₹31,690.33 per month
Work Location: Remote
