Captain (Service Captain / Floor Captain)
Role Purpose
Lead front-of-house service during shifts, ensuring excellent guest experience, smooth floor operations, and team discipline.
Key Responsibilities:
- Supervise service staff during service hours
- Ensure adherence to service SOPs, sequence of service, and brand standards
- Handle guest interactions, feedback, and service recovery
- Coordinate with kitchen & bar for order flow and timely service
- Ensure table readiness, cleanliness, and section allocation
- Monitor upselling, bill accuracy, and closing procedures
Skills & Experience:
- Strong guest handling & team supervision skills
- Clear communication with kitchen and bar
- 2–5 years experience in pubs, sports bars, or casual dining
Pay: ₹15,000.00 - ₹20,000.00 per month
Application Question(s):
- what is your current salary?
- what is your expected salary?
Experience:
- Hospitality: 1 year (Preferred)
Location:
- Malad, Mumbai, Maharashtra (Preferred)
Work Location: In person
