Job Description Operations Manager (EdTech | US IT Staffing | Corporate IT | Software Development)
Location: Hyderabad, Telangana
Experience: 8 to 15 Years
Position: Operations Manager / Senior Operations Manager
Department
Operations EdTech, US IT Staffing, Corporate IT Services, Software Development, Data Analytics, HR Operations & Accounts Coordination
Contact Information
Contact Person: Lalitha M
Call/WhatsApp: +91 80195 54888
WhatsApp: 9030565331
Email:
[email protected]
[email protected]
Role Overview
We are seeking an experienced, strategic, and execution-focused Operations Manager to lead multi-vertical operations across EdTech, US IT Staffing, Corporate IT, and Software Development environments.
This role demands strong expertise in delivery governance, process optimization, client management, data-driven decision making, and multi-team leadership.
The ideal candidate excels in cross-functional operations, resource planning, performance management, financial oversight, and transformation initiatives.
Key Responsibilities
1. Strategic & Multi-Vertical Operational Leadership
- Drive operations across EdTech, US IT Staffing, Corporate IT service delivery, and Software Development teams.
- Align operational strategies with business goals, client expectations, academic cycles, and staffing timelines.
- Build scalable operating models, improve process maturity, and support organizational growth initiatives.
- Lead automation, digital transformation, and workflow modernization programs.
2. Delivery & Performance Management
- Ensure 98%+ SLA adherence across all projects and delivery streams.
- Oversee software development sprint tracking, QA coordination, backlog grooming, and release planning.
- Manage EdTech delivery including tutoring operations, instructor scheduling, learner support, content workflows, and academic SLAs.
- Supervise US staffing delivery: sourcing, screening, submission quality, interview coordination, onboarding, compliance, VMS management.
- Monitor TAT, productivity, quality, client expectations, and reduce defects across service lines.
3. Client & Stakeholder Management
- Function as the primary escalation point for EdTech partners, universities, corporate clients, and US staffing customers.
- Conduct governance meetings, QBRs, performance reviews, and continuous feedback loops.
- Maintain CSAT above 4.5/5 through proactive communication and issue resolution.
- Work closely with technology teams, HR, finance, delivery leadership, and vendor partners.
4. Software Development Oversight
- Manage end-to-end development operations including sprint planning, resource allocation, release management, and delivery tracking.
- Coordinate with developers, QA teams, UI/UX teams, and project managers for seamless execution.
- Ensure compliance with secure coding standards, DevOps practices, and documentation requirements.
5. Data Analytics & Reporting Operations
- Lead a Data Analyst team responsible for reporting, dashboards, MIS, trend analysis, forecasting, and operational insights.
- Build automated reporting systems, improve data accuracy, and enhance decision-making visibility.
- Leverage Power BI/Tableau/Excel dashboards to monitor KPIs across all service lines.
6. HR, Accounts & Compliance Operations
- Oversee HR operational alignment: hiring coordination, payroll inputs, attendance governance, performance reporting, and onboarding workflows.
- Collaborate with Accounts teams on invoicing, billing accuracy, financial tracking, and cost management.
- Ensure 100% compliance with audit, policy standards, documentation, and internal controls.
7. Financial Management, Budgeting & Profitability
- Own P&L performance for assigned projects.
- Improve margins through optimized staffing, reduced leakage, and productivity programs.
- Ensure 100% on-time invoicing, revenue assurance, and cost accountability.
- Track budgets, forecast operational needs, and control expenses.
8. Workforce Management & Team Leadership
- Lead cross-functional teams including tutors, recruiters, developers, designers, analysts, and operations staff.
- Drive workforce planning, hiring coordination, WFM alignment, and resource optimization.
- Run performance improvement programs, training cycles, skill development, and leadership grooming.
- Maintain team motivation, retention, and a culture of collaboration.
9. Process Excellence, SOP Development & Risk Management
- Create and maintain SOPs, workflows, and delivery playbooks for all verticals.
- Run continuous improvement initiatives using Lean/Six Sigma principles.
- Conduct RCA for operational issues and deploy corrective/preventive actions.
- Maintain business continuity plans and ensure zero disruption in mission-critical operations.
10. Innovation, Automation & Transformation
- Identify gaps in delivery processes and implement automation tools.
- Lead AI-assisted workflow modernization and digital adoption programs.
- Achieve annual efficiency improvements of 15 20% through innovation-driven changes.
Required Skills & CompetenciesLeadership & Management
- Proven ability to lead diverse and large teams across multiple service lines.
- Strong coaching, mentoring, and stakeholder management capabilities.
Technical & Functional
- EdTech operations, tutoring delivery, academic workflows
- US IT Staffing delivery, ATS/VMS operations, compliance
- Corporate IT operations & service lines
- Software Development lifecycle understanding (SDLC, Agile/Scrum)
- Data analytics, BI reporting, dashboard management
- HR operational alignment & accounts workflow coordination
- Strong understanding of SOP framework, quality systems, ITIL, and audit practices
Behavioral
- Excellent communication, analytical thinking, decision-making, and problem-solving.
- Highly organized, process-oriented, and able to function in fast-paced environments.
- Strong ownership mindset with a focus on results and continuous improvement.
Education & Preferred Qualifications
- Bachelor's or Master's degree in Business, Technology, Operations, or related field.
- Experience: 12 15 years across Operations, IT Delivery, EdTech, Staffing, or Software Development environments.
- Preferred Certifications:
- Lean Six Sigma (Green/Black Belt)
- PMP/Prince2
- ITIL Foundation or higher
- Agile/Scrum certifications (optional)
