Wolters Kluwer is seeking a motivated and talented professional as a Leader-Xactly COE Administrator (Associate Director) to join a newly created Incentive Compensation & Planning COE that will support 5 core divisions, approximately 55 subsidiaries, and 3,000+ sellers across 140+ countries. The COE will partner with the various Divisions & Business Units while remaining a strong partner to the Sales Transformation team within the Corporate Strategy, Innovation, and M&A Group.
In this role, you will have an exciting opportunity to lead the onboarding of the new COE, co-create COE processes & policies, and lead the global administration of Xactly incentive compensation practices. This role will be responsible for the operational efficacy and delivery of the COE. You will partner & collaborate with cross-functional stakeholders and SMEs in the RevOps ecosystem, technical engineering teams, and be the face of the COE's administration arm to the Division and Business Unit Sales Leaders. You will partner with the Xactly Principal Architect and other COE leaders to develop, operationalize, and strengthen the COEs' ability to deliver a quality function as a strategic lever to the GTM organization.
Maintain the global roadmap for Xactly capabilities, upgrades, and feature adoption (e.g., Xactly Extend, Reporting)
Govern data model and interfaces with CRM (e.g., Salesforce), HRIS (e.g., Workday), Payroll, and Finance systems
Be a core strategic leader to the Xactly COE as the Principal Administrator, building relationships and partnering cross-functionally with Sales, Sales Operations, IT (Global Business Services), Finance, Accounting, HR, and others where necessary.
Xactly Knowledge: Xactly Connect, Extend, Reporting, Administrator, and Plan Configuration Certification(s), or ability to obtain after onboarding
Proven experience as sales compensation administration, governance, and technical design/configuration/development, with an understanding of compensation methodologies and functional best practices.
Proven experience overseeing commission system administration, including plan configuration, dispute/inquiry management, workflows, document management & templates, system/product maintenance, data quality & preparedness, and general Xactly administrator activities
Proven experience identifying root causes of common disputes/inquiries or other related challenges, then prioritizing and delivering improvements that strengthen operational excellence across processes, policy, technology, and data.
Strong experience intaking business requests, synthesizing the requests and prioritizing based on business ROI, scalability, etc. while strengthening the maturity and performance of the commissions system(s).
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
