Service sales Engineer
Main tasks and responsibilities:
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Ability to understand the system flows and customer process for simple to complex parcel and Warehouse sortation systems.
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Team up with Service contract managers and Service development managers to understand operational hours and installed base.
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Coordinate with various stakeholders for gathering information high level controls and IT hardware of the system
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Prepare the overview of the Assets of the system based on the installed base reports.
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Prepare and generate the quick references for Mechanical, Electrical and Control Equipment.
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Prepare and generate the quick reference for Third party Items sold and installed on the site.
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Prepare and generate the quick refences for IT hardware and Software.
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Needs to create customer‑specific Life‑Cycle Plans (LCPs) that translate installed base and lifecycle risk signals into clear, decision‑ready multi‑year roadmaps
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Align with expert to calculate budgets for possible RMR projects in the future
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Map these budgets yearly to help customers make their CAPEX planning
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Keep track of opportunities that are converted in RMRs
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Ability to adapt to working with global stakeholders and different time zones
Personal characteristics:
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Should have Customer focus
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Good listener and communicator, creative and driven to win
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Good understanding of technical & commercial topics
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Time Management
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Ability to Co-ordinate with several stakeholders globally
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Logical and analytical approach
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Dedicated & reliable team player
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Commercial perspective for generating the RMR Business
Education and Experience:
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Is proficient with Microsoft Office.
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Bachelor’s degree in engineering (Mechanical/Instrumentation/Mechatronics)
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Experience in life cycle planning in an engineering-based/material handling company for 4+ years
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Excellent in English language, both verbally and in writing
Proven track record with customer interaction by means of presentation, workshops etc. strongly preferred
