Pune, Maharashtra
Job Summary
Sr. Consultant - Atlassian JIRA, JSM
- Enterprise-level expertise in Atlassian Jira, JIra Service Management and Confluence (primarily Cloud), including configuration of workflows, issue types, custom fields, and best practice governance.
- Analyze and implement end-user requests for Jira/JSM/Confluence configurations, enhancements, and operational support.
- Hands-on experience with ScriptRunner and strong scripting skills in Groovy/JavaScript for automation and efficiency improvements is must
- Experience with Jira/Confluence in Data Center environments and migration exposure (DC to DC / DC to Cloud).
- Manage and support plugins and integrations with enterprise tools (GitHub, ServiceNow, IBM ELM tools).
- Understanding of Jira/JSM/Confluence Cloud architecture and integration ecosystem (APIs, authentication, data flow).
- Support Agile/SAFe delivery model including sprint execution, backlog refinement, and story-based delivery.
- Provide L1/L2/L3 support including incident resolution, troubleshooting, and user guidance.
- Strong communication and stakeholder management skills across global teams.
Skillset/Toolset :
- Jira, JSM & Confluence Administration / Configuration Management
- ScriptRunner (Groovy), JavaScript
- REST APIs, Webhooks, OAuth/OpenID, JSON, XML
- Jira Migration tools & data handling (import/export, validation)
- Dashboarding & reporting (Jira reports, Databricks/Power BI exposure preferred)
Bonus skills (a plus if present):
- Knowledge of Jira/Confluence security best practices and governance
- Familiarity with DevOps practices (CI/CD, monitoring, logging)
- Exposure to AWS services (EC2, RDS, S3, EFS, etc.) and cloud environments
- Experience with enterprise integrations and data platforms
Soft Skills :
- Ability to manage multiple streams (support, enhancements, migrations) concurrently. Self-driven with strong ownership and problem-solving capability
- Excellent verbal and written communication skills. Strong analytical thinking and troubleshooting approach. Ability to work in a globally distributed Agile team
Key Responsibilities
Sr. Consultant - Atlassian JIRA, JSM
- Enterprise-level expertise in Atlassian Jira, JIra Service Management and Confluence (primarily Cloud), including configuration of workflows, issue types, custom fields, and best practice governance.
- Analyze and implement end-user requests for Jira/JSM/Confluence configurations, enhancements, and operational support.
- Hands-on experience with ScriptRunner and strong scripting skills in Groovy/JavaScript for automation and efficiency improvements is must
- Experience with Jira/Confluence in Data Center environments and migration exposure (DC to DC / DC to Cloud).
- Manage and support plugins and integrations with enterprise tools (GitHub, ServiceNow, IBM ELM tools).
- Understanding of Jira/JSM/Confluence Cloud architecture and integration ecosystem (APIs, authentication, data flow).
- Support Agile/SAFe delivery model including sprint execution, backlog refinement, and story-based delivery.
- Provide L1/L2/L3 support including incident resolution, troubleshooting, and user guidance.
- Strong communication and stakeholder management skills across global teams.
Skillset/Toolset :
- Jira, JSM & Confluence Administration / Configuration Management
- ScriptRunner (Groovy), JavaScript
- REST APIs, Webhooks, OAuth/OpenID, JSON, XML
- Jira Migration tools & data handling (import/export, validation)
- Dashboarding & reporting (Jira reports, Databricks/Power BI exposure preferred)
Bonus skills (a plus if present):
- Knowledge of Jira/Confluence security best practices and governance
- Familiarity with DevOps practices (CI/CD, monitoring, logging)
- Exposure to AWS services (EC2, RDS, S3, EFS, etc.) and cloud environments
- Experience with enterprise integrations and data platforms
Soft Skills :
- Ability to manage multiple streams (support, enhancements, migrations) concurrently. Self-driven with strong ownership and problem-solving capability
- Excellent verbal and written communication skills. Strong analytical thinking and troubleshooting approach. Ability to work in a globally distributed Agile team
Skill Requirements
- Enterprise-level expertise in Atlassian Jira, JIra Service Management and Confluence (primarily Cloud), including configuration of workflows, issue types, custom fields, and best practice governance.
- Analyze and implement end-user requests for Jira/JSM/Confluence configurations, enhancements, and operational support.
- Hands-on experience with ScriptRunner and strong scripting skills in Groovy/JavaScript for automation and efficiency improvements is must
- Experience with Jira/Confluence in Data Center environments and migration exposure (DC to DC / DC to Cloud).
- Manage and support plugins and integrations with enterprise tools (GitHub, ServiceNow, IBM ELM tools).
- Understanding of Jira/JSM/Confluence Cloud architecture and integration ecosystem (APIs, authentication, data flow).
- Support Agile/SAFe delivery model including sprint execution, backlog refinement, and story-based delivery.
- Provide L1/L2/L3 support including incident resolution, troubleshooting, and user guidance.
- Strong communication and stakeholder management skills across global teams.
Skillset/Toolset :
- Jira, JSM & Confluence Administration / Configuration Management
- ScriptRunner (Groovy), JavaScript
- REST APIs, Webhooks, OAuth/OpenID, JSON, XML
- Jira Migration tools & data handling (import/export, validation)
- Dashboarding & reporting (Jira reports, Databricks/Power BI exposure preferred)
Bonus skills (a plus if present):
- Knowledge of Jira/Confluence security best practices and governance
- Familiarity with DevOps practices (CI/CD, monitoring, logging)
- Exposure to AWS services (EC2, RDS, S3, EFS, etc.) and cloud environments
- Experience with enterprise integrations and data platforms
Soft Skills :
- Ability to manage multiple streams (support, enhancements, migrations) concurrently. Self-driven with strong ownership and problem-solving capability
- Excellent verbal and written communication skills. Strong analytical thinking and troubleshooting approach. Ability to work in a globally distributed Agile team
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