Job Purpose
To provide first- and second-line IT support to Omega employees at the Delhi Back Office and remotely to the Dubai and Abu Dhabi offices. The role will handle day-to-day hardware, software, network, Microsoft 365 and user support while ensuring IT security, compliance and accurate documentation.
Key Responsibilities
· Provide on-site IT support in Delhi and remote support to Dubai and Abu Dhabi users.
· Troubleshoot Windows desktops/laptops, printers, scanners, Microsoft Office, Outlook, Teams and business applications.
· Install, configure and maintain computers, peripherals and other IT equipment.
· Manage user accounts, Microsoft 365, Active Directory, shared mailboxes and access permissions.
· Support LAN, Wi-Fi, DNS, DHCP and IP telephony issues.
· Manage IT tickets, prioritise incidents and resolve issues within agreed SLAs.
· Support employee onboarding/offboarding, including account and equipment management.
· Maintain IT assets, software licences, equipment inventory and technical documentation.
· Ensure endpoint security and promptly report any suspected security incidents.
· Coordinate with vendors and service providers and follow issues through to resolution.
· Maintain confidentiality of company, client and employee information.
Qualifications & Experience
· Bachelor’s degree/Diploma in IT, Computer Science or related field.
· Minimum 3 years’ experience in IT support, desktop support or service desk roles.
· Hands-on experience with Windows, Active Directory and Microsoft 365.
· Knowledge of basic networking, DNS, DHCP and troubleshooting.
· Experience with ticketing systems and SLA-based support.
· Good written and spoken English.
· Experience in insurance, banking or another regulated industry is an advantage.
Key Skills
· Windows 10/11 & hardware support
· Microsoft 365 & Outlook
· Active Directory
· Networking (TCP/IP, DNS, DHCP, VLAN)
· Printer/peripheral support
· IT ticketing & SLA management
· Problem-solving and troubleshooting
· Customer service and communication
· Confidentiality and information security
Working Conditions
· Office-based at the Delhi Back Office.
· Working hours aligned with UAE business operations.
· Occasional after-hours support may be required for critical incidents, maintenance and upgrades.
Pay: ₹40,000.00 - ₹60,000.00 per month
Benefits:
Application Question(s):
- Immediate Joiner Required
- Pls read job description before applying for this Job
Experience:
- IT support: 3 years (Required)
- Active Directory: 3 years (Required)
- System administration: 3 years (Required)
Language:
Work Location: In person
