Job Title: Quality Analyst (QA) – Life Insurance
Location: Thane
Experience: Minimum 2 Years On-Paper Experience in Life Insurance QA – Mandatory
Salary: ₹30,000 – ₹32,000 per month (PF Deduction Applicable)
Shift: Day Shift (9 Hours)
Week Off: 1 Rotational Week Off
Interview Process: 2–3 Rounds (Mostly Face-to-Face)
Note: Immediate Joiners Preferred | No Relocation Candidates
Job Summary
We are looking for a Quality Analyst (QA) with experience in the Life Insurance domain to monitor customer interactions, ensure process compliance, and drive quality improvements. The ideal candidate should possess strong analytical skills and a thorough understanding of quality frameworks within the insurance industry.
Key Responsibilities
- Monitor and evaluate customer interactions, calls, and transactions.
- Conduct quality audits and provide actionable feedback to teams.
- Ensure compliance with company policies, regulatory requirements, and process guidelines.
- Prepare quality reports, scorecards, and performance analysis.
- Identify process gaps and recommend improvement opportunities.
- Conduct calibration sessions with operations teams.
- Support business objectives through continuous quality enhancement initiatives.
Candidate Requirements
- Minimum 2 years of on-paper experience as a QA in the Life Insurance industry.
- Strong understanding of quality parameters, audit processes, and compliance standards.
- Excellent communication, analytical, and reporting skills.
- Proficiency in MS Excel and quality reporting tools.
- Comfortable working with rotational week offs.
- Immediate joiners preferred.
- Candidates must be based in or around Thane/Mumbai. No relocation candidates.
Pay: ₹30,000.00 - ₹32,000.00 per month
Application Question(s):
- How many years of on-paper experience do you have as a QA in the Life Insurance industry?
- Which quality parameters and audit frameworks have you worked on?
- How many audits/call evaluations do you typically conduct in a month?
- Have you worked on compliance audits and regulatory requirements in Life Insurance?
- What tools do you use for quality monitoring, reporting, and analysis?
- Can you share an example where your feedback improved team performance or quality scores?
- Are you comfortable working from Wagle Estate, Thane, and on rotational week-offs?
- What are your current salary, expected salary, notice period, and availability to join?
Work Location: In person
