Location: Hyderabad / Chennai
Experience: 3 to 5 Years
Education Qualification: Any Graduate (Must)
No of Openings: 12
Roles and Responsibilities:
Ability to communicate with tech-savvy clients using perfect written and spoken English;
Familiarity with a range of enterprise software/ security solutions and be comfortable in conversations with IT professionals and technical clients
Experience troubleshooting and solving technical problems, client advocacy, empathy, and keen attention to detail;
Available to work any assigned shift – the team provides 24×7 coverage for our clients around the world. But it’s PST for now until further updates;
Help resolve software and technical questions for the client efficiently and effectively;
Gather the required information necessary to best handle client software and technical inquiries; Manage client expectations regarding estimated response times for issue resolution;
Meet SLAs like response and resolution times by partnering within L2 and L3 advisor; Extensively research and document client technical issues.
Collaborate with technical support team members to properly manage client inquiries and escalate when appropriate;
Partner with technical support team members on various strategic projects when needed;
Own client technical issues from initial report to resolution, communicating with clients regularly regarding issue status.
Technical Skills:
3 to 5 years relevant experience
Network Security – SSL/TLS, VPNs (IPsec, GRE), Firewall, IDS/IPS;
Knowledge of protocols such as HTTP, SMTP, FTP, DNS, DHCP;
Network troubleshooting experience – familiarity with tools such as Ping, Traceroute, MTR;
Network protocol analyzers – Knowledge on anyone of these: tcpdump, Wireshark, fiddler;
Good to have o Authentication protocols such as LDAP, SAML, 2FA, MFA etc;
Basic knowledge on operating systems – Linux, Unix; Basic Knowledge on Web proxy, transparent proxy, reverse proxy, Explicit proxy & PAC files.
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Submit the form below to apply
Name(Required)
Email(Required)
Phone(Required)
Are you a Graduate?(Required)
Yes
No
Do you have experience in Ipsec and SSL VPN(Required)
Yes
No
How many years of experience do you have working as a Network Security Engineer?(Required)
0-12 months
1-2 years
More than 2 years
Are you flexible working in night shifts?(Required)
Yes
No
Have you worked with Wireshark?(Required)
Yes
No
Are you willing to work on Holidays?(Required)
Yes
No
Notice Period?(Required)
Immediate joiner
30 days
60 days
90 days
Current Location(Required)
Attach Resume(Required)
Accepted file types: pdf, docx, doc, Max. file size: 10 MB.
