Key Responsibilities
- Making outbound calls to potential or existing customers
- Handling inbound calls for queries, complaints, or support
- Explaining products/services and convincing customers to buy or engage
- Generating leads or sales
- Maintaining customer records in systems (like CRM software)
- Following up with customers for feedback or payments
Skills Required
- Good communication skills (Hindi, English, or regional language)
- Basic computer knowledge
- Persuasion and negotiation skills
- Patience and ability to handle rejection
- Active listening and problem-solving
Types of Telecaller Roles
- Sales Telecaller – Focus on selling products/services
- Customer Support Executive – Solve customer issues
- Lead Generation Executive – Collect customer data for sales teams
- Collection Telecaller – Follow up on payments
Qualifications
- Usually 12th pass or graduate
- Prior experience is a plus but not always required
Salary (India)
- Freshers: ₹10,000 – ₹15000/month
Career Growth
- Team Leader
- Supervisor
- Customer Relationship Manager
- Sales Manager
Job Types: Full-time, Fresher, Internship
Pay: From ₹12,000.00 per month
Work Location: In person
