Job Summary
The Service Manager is responsible for leading and managing the service department to ensure high-quality customer service, efficient operations, and achievement of business objectives. The role involves supervising service staff, maintaining customer satisfaction, managing budgets, improving operational efficiency, and ensuring compliance with company standards and safety regulations.
Key Responsibilities
- Manage the day-to-day operations of the service department.
- Lead, coach, and supervise service advisors, technicians, and support staff.
- Ensure timely and high-quality completion of service jobs.
- Monitor and improve customer satisfaction and resolve escalated customer complaints.
- Plan and allocate work to maximize productivity and resource utilization.
- Track service department KPIs such as revenue, productivity, turnaround time, and customer satisfaction.
- Prepare and manage departmental budgets and control operating expenses.
- Ensure compliance with company policies, quality standards, and safety regulations.
- Coordinate with parts, sales, and other departments to ensure seamless operations.
- Develop and implement process improvements to enhance service quality and efficiency.
- Conduct staff performance evaluations and identify training and development needs.
- Maintain accurate service records, reports, and documentation.
Required Qualifications
- 5–10 years of experience in service supervisory or managerial role.
- Experience in customer service management and team leadership.
Working Conditions
- Full-time position.
- May require occasional weekend or extended working hours based on business needs.
- Frequent interaction with customers, vendors, and internal departments.
- Primarily office-based with regular visits to the service workshop or operational areas.
CONTACT US: ****9600297999**** & ******9363412700***
MAIL ID : [email protected]
Pay: ₹25,000.00 - ₹40,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Work Location: In person
