Job Description
PositionManager
DepartmentFinanceFunctionDistributions Service Delivery OperationsReporting toChief Manager / AVPBand4Location90-C, Gurgaon / DLF SqrTeam size (D/I)
IC
JOB SUMMARY:
Responsible for managing the Distributions Service Delivery Operations function. This role involves strategic leadership, operational oversight, stakeholder management, compliance and process optimization. The candidate will drive initiatives to enhance distributions service and delivery quality, ensure regulatory compliance, and contribute to business efficiency.
Key Responsibilities:
Develop and implement operational strategies aligned with business and organization goals.
Lead cross-functional initiatives to enhance business, service quality and turnaround time.
Manage the Seller onboarding and hierarchy management process
Ensure compliance with SLAs, internal policies, and regulatory standards.
Drive the process automation and digitization
Cross function Collaborate with Distribution, Finance, Compliance, IT, MIS, and external partners to resolve issues.
Deliver accurate MIS, dashboards, and performance reports to leadership.
Key competencies/skills required
Strategic thinking with strong operational acumen
Proven process management capabilities
Experience in seller onboarding, hierarchy management and distribution processes
Strong analytical and problem-solving skills
Excellent communication and stakeholder engagement
Team Player, Collaborative and growth-mindset
Measures of Success
Meeting the business SLA targets and operational KPIs
Successfully meeting theKIPs and timelines
Managing high performing team with effective performance monitoring and risk controls.
Adherence to the internal/external guidelines /regulations with high compliance/audit scores
Enhance process efficiency
Positive stakeholder feedback with great collaboration with minimum escalations
Fortnightly/ Monthly connect with Function Head. Leverage analysis to identify trends and drive continuous improvement
Key Relationships (Internal)
Distribution Team
MIR/ Reporting Team
Compliance Legal Team
Human Resources (HR)
Finance Team
Operations Team
IT/ Digital Team
Internal Audit Team
Key Relationships (External)
Agents / Sellers
Regulatory Authorities
Vendors
Educational Background:
- Graduate/Postgraduate in Operations Management, Business Administration, or related field.
Experience:
6-8 years of prior experience in a team and process management role within a large, complex organization
Proven track record of leading projects and digital transformation initiatives.
Demonstrated success in managing high volume operations processes.
Strong background in process automation and system management, with a focus on leveraging AI / Smart Tools.
Experience in stakeholder management, compliances, internal external audits
