Education
Graduation
Experience
2–5 years
Total Openings
2 New Openings
Location
Mohali
Job Description
We are looking for dedicated Technical Helpdesk Administrators with 2–5 years of experience to provide technical support, troubleshoot issues, and ensure smooth IT operations. The ideal candidate should have strong communication skills, hands-on experience with IT support, and the ability to handle user queries efficiently.
Key Responsibilities
Provide Level 1/Level 2 technical support for hardware, software, and network issues
Respond to and resolve helpdesk tickets in a timely manner
Install, configure, and maintain computer systems, applications, and peripherals
Troubleshoot issues related to email, VPN, connectivity, and user access
Maintain documentation of support activities and solutions
Collaborate with IT teams to escalate and resolve complex issues
Support onboarding/offboarding processes (equipment setup, access provisioning)
Requirements
2–5 years of experience in IT helpdesk or technical support
Strong knowledge of Windows OS, Microsoft 365, and basic networking
Experience with ticketing tools (e.g., Jira, ServiceNow, Freshdesk)
Understanding of Active Directory, user administration, and security best practices
Good troubleshooting and communication skills
Ability to prioritize tasks and handle multiple support queries
Maintain records of the conversations with the customer and analyze the data.
Handling customer queries on Chat and E-mails.
Career
First Name *
Last Name *
Email *
Contact No *
Job Applied For *
Preferred Location *
Mohali
Bengaluru
Experience (Years) *
Notice Period (In Days) *
Curriculum Vitae/Resume *
Let’s Create Together
Work with us
SourceMash Technologies is a leading solution provider for internet-based applications and product development since 2008. Be a part of our company that is facilitated by highly skilled professionals dedicated to providing total IT solutions under one roof. We offer remarkable services in the areas of Software Development, Quality Assurance, and Support.
Welcome Kit
An employee welcome kit, like Custom Notepad, T-Shirt, Water Bottle etc., is also included in employee welcome packages onboard.
Medical Insurance
SourceMash Technologies offers the best employee health insurance benefit to their employee's family members under the same policy.
Paid Leaves
Annual leaves are paid at the payment rate in the working period before the leave, and no untaken leaves can be considered part of the mandatory notice periods.
