Position: Sales Consultant – Passenger Vehicles (PV) & Electric Vehicles (EV)
Department: Sales
Brands: Mahindra & Kia
Employment Type: Full-Time
Location: As Assigned
Job Summary
We are looking for energetic, customer-focused, and target-driven Sales Consultants to join our Mahindra and Kia dealerships. The ideal candidate will be responsible for promoting and selling both Passenger Vehicles (PV) and Electric Vehicles (EV), delivering an exceptional customer experience throughout the sales journey from initial inquiry to vehicle delivery while consistently achieving sales targets.
Key Responsibilities
- Welcome and assist walk-in, online, and referral customers in a professional manner.
- Understand customer requirements and recommend the most suitable Mahindra or Kia vehicle based on their needs and budget.
- Conduct product presentations, vehicle demonstrations, and test drives.
- Explain vehicle features, specifications, pricing, variants, financing options, exchange offers, insurance, warranties, accessories, and after-sales services.
- Educate customers about Electric Vehicle (EV) technology, including battery performance, driving range, charging methods, charging infrastructure, maintenance, government incentives, and total cost of ownership.
- Address customer queries related to EV charging, battery warranty, service requirements, and ownership experience.
- Generate leads through walk-ins, referrals, digital platforms, telecalling, field activities, and dealership events.
- Follow up with prospective customers to maximize sales conversions.
- Build long-term customer relationships to generate repeat business and referrals.
- Coordinate with Finance, Insurance, Registration, Accessories, and Delivery teams to ensure a smooth and timely vehicle delivery process.
- Maintain accurate customer records and sales activities in the CRM/DMS system.
- Participate in promotional campaigns, roadshows, exhibitions, and dealership marketing events.
- Stay updated with the latest product launches, competitor offerings, market trends, and EV developments.
- Achieve assigned monthly, quarterly, and annual sales targets while maintaining high customer satisfaction standards.
Eligibility
- Graduate in any discipline (preferred).
- 0–3 years of experience in automobile sales, retail sales, banking, insurance, or customer-facing roles.
- Freshers with excellent communication and sales aptitude are encouraged to apply.
- Valid Driving License is preferred.
- Basic computer knowledge and familiarity with CRM/DMS systems.
Required Skills
- Excellent communication and interpersonal skills.
- Strong negotiation and sales closing abilities.
- Customer-centric approach with a positive and professional attitude.
- Ability to understand customer needs and provide suitable solutions.
- Good presentation and demonstration skills.
- Self-motivated, target-oriented, and enthusiastic.
- Ability to work effectively in a fast-paced dealership environment.
- Team player with strong problem-solving and relationship-building skills.
- Interest in automobile technology and electric mobility.
Key Performance Indicators (KPIs)
- Monthly vehicle sales target achievement.
- Lead generation and conversion ratio.
- Test drive-to-retail conversion.
- Customer Satisfaction Index (CSI) score.
- Finance, Insurance, Extended Warranty, and Accessories attachment ratio.
- Repeat business and customer referrals.
- Timely and accurate CRM/DMS updates.
Compensation & Benefits
- Competitive Fixed Salary.
- Attractive Performance-Based Incentives.
- Sales Contest Rewards and Recognition Programs.
- PF, ESI, and other statutory benefits (as applicable).
- Paid Leave as per Company Policy.
- Professional Product & Sales Training.
- Career Growth Opportunities within Mahindra & Kia dealerships.
Pay: ₹22,000.00 - ₹28,000.00 per month
Work Location: In person
