Are you passionate about providing excellent customer service and looking to develop your career in a global company?
At Integral Group Solution (IGS), we are looking for committed, service-oriented professionals with excellent communication skills to join our Customer Service team in Navi Mumbai.
If you have experience in Customer Service, Contact Centers, or BPO and want to grow professionally within a multinational company, this opportunity is for you.
Responsibilities:
As a Customer Service Representative, you will manage customer support requests from initial contact to case resolution, ensuring timely service and an exceptional customer experience.
Key Responsibilities:
- Manage inbound and outbound customer calls, with a strong focus on customer experience.
- Record and manage customer cases in the CRM platform.
- Coordinate service delivery with external providers.
- Follow up on each case until resolution.
- Requirements:
- Bachelor's degree in any field.
- 6 months to 3 years of experience in customer service, contact centers, BPO, help desk, insurance, logistics, or related sectors.
- Excellent command of English, Hindi, and Marathi, both spoken and written.
- Experience using CRM systems or customer service platforms.
- Living in or near Airoli, Navi Mumbai.
- Availability to work 24/7 rotating shifts, including weekends and holidays.
We'd love to meet you!
If you enjoy helping people, solving problems, and providing exceptional customer service, apply today and join the IGS India team!
Pay: ₹300,000.00 - ₹350,000.00 per month
Work Location: In person
