Team Leader – International BPO (Voice/Blended Process)
Location: Navi Mumbai, Taskus
Job Type: Full-Time
Shift: Rotational / 24x7
Working Days: 5 Days Working
Joining: Immediate Joiners Preferred
Job Summary
We are looking for an experienced Team Leader to manage and lead a team in an International Voice/Blended BPO process. The ideal candidate should have strong team-handling, communication, performance management, and escalation-handling skills.
Key Responsibilities
- Manage and lead a team in an International Voice/Blended Process.
- Monitor team performance, productivity, attendance, and adherence.
- Handle customer and process escalations effectively.
- Ensure SLA, KPI, Quality, and CSAT targets are achieved.
- Conduct coaching sessions, feedback meetings, and team huddles.
- Prepare daily and weekly performance reports.
- Coordinate with Operations and Management for smooth process flow.
- Drive team motivation and operational efficiency.
Eligibility Criteria
- Minimum 1 year of on-paper Team Leader experience in an International BPO.
- International Voice or Blended Process experience is mandatory.
- Excellent communication and team-handling skills.
- Comfortable working in rotational / 24x7 shifts.
- Immediate joiners preferred.
Key Skills
Team Handling | Escalation Management | SLA/KPI Monitoring | International Voice Process | Blended Process | Team Management | Customer Support Operations | Performance Management
Benefits
- Attractive Performance-Based Incentives
- Cab Facility
Interested candidates can apply with their updated CV to - HR Aniket 76219 69317
Pay: ₹500,000.00 - ₹700,000.00 per year
Application Question(s):
- Do you have 1 year of documented experience as TL (International BPO)?
- What is your Current Location ?
- Have you handled Attrition and Shrinkage ?
- Are you an Immediate Joiner ?
- Current And Expected CTC ?
Work Location: In person
