The Linen Manager is responsible for the overall management of the hospital's linen and laundry operations, ensuring the continuous availability of clean, hygienic, and high-quality linen for all clinical and non-clinical departments. The role oversees linen inventory, laundry processes, quality control, vendor coordination (if outsourced), infection control compliance, staff supervision, and adherence to NABH and hospital standards.
- Plan, organize, and supervise all hospital linen and laundry operations.
- Ensure uninterrupted availability of clean linen for patient care and support services.
- Monitor collection, segregation, transportation, washing, drying, ironing, folding, packing, and distribution of linen.
- Ensure proper handling of contaminated and infected linen as per infection prevention and control (IPC) guidelines.
- Maintain linen inventory and establish par stock levels for all departments.
- Monitor linen consumption, losses, damage, pilferage, and replacement requirements.
- Conduct regular linen stock audits and physical verification.
- Supervise linen room staff, laundry personnel, and outsourced laundry vendors, if applicable.
- Develop duty rosters and monitor staff attendance, productivity, and performance.
- Ensure proper use and maintenance of laundry machinery and equipment.
- Coordinate preventive maintenance and repairs of laundry equipment with the engineering department.
- Ensure compliance with hospital policies, NABH standards, and biomedical waste management guidelines.
- Monitor quality of washed linen, including cleanliness, stain removal, odor control, ironing, folding, and packaging.
- Ensure appropriate storage and distribution of clean linen to all departments.
- Coordinate with Nursing, Operation Theatre, ICU, Housekeeping, CSSD, and other departments regarding linen requirements.
- Maintain records of linen issuance, returns, laundry volumes, inventory, vendor bills, and consumption reports.
- Train staff on linen handling, infection control, PPE usage, safety practices, and quality standards.
- Investigate linen shortages, complaints, and quality issues, and implement corrective actions.
- Prepare monthly MIS reports on linen utilization, wastage, inventory, and operational performance.
- Ensure cost-effective linen utilization while maintaining quality standards.
- Hospital linen and laundry management
- Inventory and stock control
- Team leadership and supervision
- Infection prevention and control
- Vendor and contract management
- Quality assurance
- Equipment management
- Documentation and reporting
- Planning and coordination
- Problem-solving and decision-making
- Communication and interpersonal skills
- Time management
- Bachelor's Degree or Diploma in Hotel Management, Hospitality Management, Textile Management, Facility Management, or a related field.
- Certification in Hospital Housekeeping, Laundry Management, or Infection Control is preferred.
- 5–8 years of experience in hospital linen/laundry operations, with at least 2–3 years in a managerial or supervisory role.
